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Knowledgebase : General

Problem: When merging to an existing file, the "Overwrite original file" setting is not saved between jobs. Solution: The latest version of Win2PDF available on win2pdf.com fixes the problem.
Problem: When creating a PDF file from Internet Explorer 7 on Windows Vista, the Win2PDF file save dialog does not have a "PDF Options" button at the bottom of the file save dialog. Solution: When Internet Explorer 7 is running in protected mod...
Problem: Is it possible to add to an existing PDF file? Solution: Yes, you can use Win2PDF to add to the beginning (prepend) or end (append) of an existing PDF document. Just select the existing document name in the Win2PDF file save window and an extra ...
Question: Do files created with Win2PDF work with PDF viewers other than Adobe Reader? Answer: Yes, Win2PDF will work with any available PDF viewer such as: Sumatra PDF Viewer - http://blog.kowalczyk.info/software/sumatrapdf/ Foxit PDF Reader - http:...
Problem: When I try to create a PDF file using a TrueType barcode font, the raw data is displayed instead of the barcode. Solution: Win2PDF supports the 14 fonts that are built into Adobe Acrobat Reader. TrueType fonts can be configured to be substitute...
Question:Can Win2PDF batch convert TIFF to PDF? Answer:It isn't possible to do convert TIFF to PDF directly, but it can be done in conjunction with the free IrfanView application. You can download IrfanView here:http://download.cnet.com/IrfanView/3000-219...
Problem: Does Win2PDF support table of contents (TOC) entries in Microsoft Word documents? Solution: The released version of Win2PDF does not support PDF bookmarks, and it does not convert Microsoft Word table of contents entries to PDF bookmarks. We ...
Win2PDF can't directly add a signature to a PDF, but you can add a signature using the free Adobe Reader software. The article "How to Add a Signature and a Date to a PDF File [https://pdfblog.com/2017/03/20/how-to-add-a-signature-and-date-to-a-pdf-file/]...
Question: Can Win2PDF convert Microsoft XML Paper Specification (XPS) documents to PDF? Answer: Yes, Win2PDF can convert XPS to PDF if you open the XPS documents in the XPS Viewer and print the documents to the Win2PDF printer. You can also convert them...
Question: Can Win2PDF produce "accessible" or ADA compliant PDF files? Answer: PDF accessibility is a complex topic, and PDF files may or may not be accessible depending on how you define it. Adobe Acrobat includes features to add special ...
QUESTION: Can Win2PDF create a PDF in booklet format? ANSWER: Win2PDF cannot create a PDF in booklet format directly, but it can create one if you print the PDF from Adobe Reader to the Win2PDF printer and select the "booklet" option from Adobe Reader. ...
Question: Can Win2PDF print Postscript or .PS files directly? Answer: If you want to print from applications that generate Postscript directly, you can install the free Win2PDF Font Helper add-on. You can download the Win2PDF Font Helper add-on from the...
Problem: I can't create a PDF file from any Windows application. Microsoft Word reports the following error: " Windows Cannot print due to a problem with current printer setup. Try one or more of the following: *Check printer by printing test page from Wi...
Problem:When I print a PDF file created by Adobe Reader to a paper printer, the printed graphics are offset on the page. Solution:The print dialog in Adobe Reader has an option labelled "Auto-rotate and center".  Enabling this option when pri...
Question: Is it possible to change the Win2PDF paper size or orientation from a command prompt? Answer: It isn't possible to set standard Windows settings such as paper size or orientation using the registry, but you can change these settings using a c...
Problem: What changes are included in Win2PDF 3.0? Solution: Win2PDF 3.0 includes the following changes: -Full support for Windows XP x64 Edition and Windows Server 2003 x64 Edition. -Adds support for embedded TrueType fonts when used with the "Win2PDF...
Question: Does Win2PDF support the CMYK color space when saving images in a PDF file? Answer: Win2PDF uses the standard Windows printer interface, and does not support the CMYK color space in PDF files.
Question: What version of Adobe Reader is required to view PDF files created with Win2PDF? Answer: PDF files created by the standard version of Win2PDF are compatible with Adobe Acrobat 3.0 and above. PDF files created with Win2PDF Pro that use 40 bit ...
Question: Is there a way convert a JPEG to PDF using Win2PDF and the Windows "Picture and Fax" viewer? Answer: The command line to print from the Windows "Picture and Fax" viewer to Win2PDF is: rundll32.exe C:\WINDOWS\System32\...
Question: How can I convert a PDF file to JPEG (JPG) file? Answer: Open the PDF file in Adobe Acrobat Reader, then print to the "Win2Image [http://www.win2pdf.com/doc/index.html?create-jpg-gif-png-bmp-image.htm]" printer. Select "JPEG (color)" as the "...
Question: Is Win2PDF affected by daylight savings time (DST) ? Answer: Win2PDF stores the current local time in the PDF file when the file is created. Win2PDF uses the local time information including the current time zone and daylight savings time as...
Problem: Is it possible to print from a DOS program using Win2PDF? Solution: If the DOS program outputs text files, it may be possible to use Win2PDF. To configure Win2PDF to capture DOS text, do the following: 1. Share the Win2PDF printer 2. Captur...
Problem: Can Win2PDF edit an existing PDF file? Solution: Win2PDF can create PDF documents, but it cannot edit existing PDF documents. If you want to change something in a PDF file, you will have to make the change in the source document and recreate the...
Question: Could you provide a full list of email systems (or protocols) that Win2PDF integrates with? Answer: Win2PDF supports the Simple MAPI interface as documented by Microsoft. We have tested Win2PDF with Outlook, Outlook Express, Netscape mail, Lot...
Problem:When I create a PDF with an email address that contains a '.' character, the part of the email to the left of the '.' character dissapears. For example the hyperlink of john.doe@domain.com becomes doe@domain.com. If the email address contains a ...
Problem: The embedded hyperlinks in a Word document aren't converted to PDF hyperlinks by Win2PDF. Solution: Links will be preserved if the text in the printed document starts with the characters "http:" or "www". We do not, however, support embedded lin...
Problem: What fonts does Win2PDF support? Solution: When creating a standard PDF, Win2PDF 7 automatically embeds all fonts except for the 14 fonts that are built into Adobe Reader®. These include: * Courier * Courier-Bold * Courier-Oblique *...
Question: Does Win2PDF support creating PDF forms or fillable forms? Answer: No, Win2PDF does not currently support the forms feature of the PDF format. Adobe Acrobat Professional can be used to add form fields to a PDF file created by Win2PDF.
You can open a PDF file in Adobe Reader and then reprint only the pages you want in the new PDF file. Click on the following article for more information: http://win2pdf.com/doc/extract-pdf-pages.htm [http://win2pdf.com/doc/extract-pdf-pages.htm]
Problem: I have many documents that I would like to convert to a single PDF file without being prompted to merge for each file. Solution: If you download and install the "Win2PDF Admin Utility", you can enable an option to automatically name and merge...
Problem: How do I automatically name the PDF files created by Win2PDF? Solution: If you're using Win2PDF 7.5 or above, you can use the Win2PDF Auto-Name feature as described here: http://www.win2pdf.com/doc/automatically-name-pdf.htm [http://www.win2pd...
With Win2PDF 10 you also get an additional Win2Image printer that supports TIFF, JPEG, GIF, PNG and BMP files in both monochrome and color. To create a TIFF image, select Print and choose Win2Image. From the Win2Image File Save window you can select eithe...
Problem: How do I determine the installed version of Win2PDF? Solution: You can run "Enter Win2PDF License" from the Start Menu "All Programs -> Win2PDF" program group. The version is displayed at the top of the dialog. You can also create a PDF fil...
.Win2PDF has a few different ways to merge files into a single PDF file. 1) MERGE PDF FILES USING ADOBE READER -Open the 1st PDF file in Adobe Reader. Select File, Print and choose Win2PDF -Under "File Name", choose the 2nd PDF file you wish to merg...
Problem: Can you get the hyperlinks in the PDF without the dotted line around them? Solution: It's not possible to change the hyperlink border style, but it is possible to remove the hyperlinks altogether. If you click on the "PDF Options" dial...
It is possible the auto-name feature is turn on. You can turn this feature off by choosing Start - All Programs/Apps - Win2PDF - Stop Win2PDF Auto-name
Problem: How do you increase the quality of images in a PDF file? Solution: Poor image quality could be caused by a number of factors including: -The resolution of the source image. -The resolution of the screen or printer. -The Win2PDF resolution [1]. -...
Problem: What DLLs are installed by Win2PDF? Solution: Win2PDF does not install or overwrite any Microsoft supplied system DLLs. Win2PDF will install the following printer driver DLLs and related files into the following locations: \winnt\system32\spoo...
Problem: How can I reduce the PDF file size of documents that contain images? Solution: If you change the JPEG compression options, it should significantly reduce the file sizes.  To do this, open the "Advanced" window of the Win2PDF printing...
Problem: I previously purchased Win2PDF, but can't find my registration code. Solution: Send an email to registration@win2pdf.com using the same email account when you purchased Win2PDF, and we will automatically look up your registration code and emai...
Problem: Some text is rendered as low quality bitmap images in Windows 8 or Server 2012. Solution: The following Microsoft knowledgebase article describes the problem and includes a hotfix: http://support.microsoft.com/kb/2823372/EN-US [1]...
Problem: How can I manually configure Win2PDF to automatically send an email as an attachment to the same email address with no user interaction? Solution: First install the Win2PDF Mail Helper application available at the following page: http://www.w...
Problem: When converting a document that contains characters with diacritics or accents, some of the characters in the PDF file are missing the diacritics. Solution: Win2PDF 3.20 and above fixes this problem. The latest version of Win2PDF can be download...
Problem: When printing from the Microsoft Paint tool to Win2PDF, the image appears on multiple pages in the PDF file.  How can I make sure the image stays on one page in the PDF file? Solution: If you open the Paint "Page Setup" dialog and ch...
Problem:When I create a file with Win2PDF, the permissions on the file do not allow other users to access the file even though the permissions for the folder should allow this.  Solution:Win2PDF first writes to a temporary folder before copying to...
Problem: When I try to print some reports and the report content is larger than one page, the report is cropped or not paginated correctly. Solution: The Win2PDF "letter" and "a4" paper sizes do not contain a margin. Some reporting ap...
Problem: When I set Win2PDF to a specific paper size and orientation, it doesn't remember the settings. It reverts back to the original paper size and orientation the next time I use it. Is there a way to have it remember the paper size and orientation se...
Problem: What paper sizes are supported by Win2PDF?  Solution: Information on paper sizes supported by Win2PDF is available at the following location: http://www.win2pdf.com/doc/papersizes.htm [1] Links: ------ [1] http://www.win2pdf.com/doc/papersiz...
Problem:A PDF created by Win2PDF displays correctly in Adobe Reader, but graphics or text are missing when printed to a paper printer. Answer:If the PDF displays correctly but prints on a paper printer incorrectly, it's most often a issue with Adobe Rea...
Problem: When appending or prepending to an existing PDF file from Win2PDF 7, I'm getting an error message stating the existing file is encrypted. Solution: If you download and install the latest version of Win2PDF 7 [1], it should resolve your problem:...
Problem: The PDF file created by Win2PDF is too large. Solution: If the document contains many images, try reducing the Win2PDF resolution from the default 300 DPI to 150 DPI or 75 DPI. Information on the resolution setting is at: http://www.win2pdf.co...
Problem:When I open a PDF file created by Win2PDF, it shows up with random characters instead of the expected document format. Solution:Make sure the PDF is opening in a PDF viewer such as Adobe Reader, and not a program such as Microsoft Word which can...
Problem: PDF files created when the "Win2PDF Font Helper" is installed can't be searched in Adobe Reader. Solution: If you download and install the "Win2PDF Admin Utility", you can enable an option that will allow PDF files to be searchable in Adobe Read...
Problem: Win2PDF only creates black and white PDF files with no color. Solution: Make sure the "save as type" is set to "PDF" and not "PDF Image Only". The "save as type" option is right below the box where you type in the file name in Win2PDF file ...
Problem: Can Win2PDF convert hyperlinks to local files? Solution: Yes, if you use a file:/// prefix in front of the file Win2PDF will convert it to a working hyperlink. For example, a link to "c:\test folder\test.doc" would be specified as " file:///c:/t...
Question: When printing to Win2PDF from Google Chrome, the text on the resulting PDF can't be selected in Adobe Reader. Answer: Depending on the version of Chrome and the version of Windows, choosing "print using system dialog" in the Google Chrome pri...
Question:Can Win2PDF create PDF/A files for long term archiving (ISO 19005-1).Answer: Win2PDF 7 supports the PDF/A file format along with other new formats.  You can select PDF/A from the Win2PDF File Save window under the "Save as Type" menu ...
Question: Does Win2PDF support the PDF/X-1a standard for prepress data interchange? Answer: Win2PDF does not support the PDF/X-1a standard. A list of tools that do support this standard is at: http://www.pdfx.info
Problem: How do I prevent users from deleting the Win2PDF printer from the printers folder in a server environment? Solution: You can restrict users from deleting printers from the printers folder by enabling a group policy named "Prevent deletion...
Problem: When using printer sharing to install Win2PDF on a Windows Vista client, the client isn't able to create PDF files. Solution: This is a known problem in Windows Vista, and we have confirmed that installing the Windows Vista Service Pack 1 updat...
Problem: When saving a PDF file to a network drive, the file is created but the size is always 0 Kb. Creating files on local drives works correctly. Solution: Make sure the TEMP directory is located on the local PC. This error can occur if you save a fil...
Problem: When sending a large report to Win2PDF, the processor load is very high.  Is there any way to reduce the processor load while creating a PDF file? Solution: The only configurable option in Win2PDF that will reduce the processor load is the &q...
Problem:When converting a web page to PDF using Internet Explorer, a footer is added to the PDF file.  How do I remove the footer?Solution:This footer is added by Internet Explorer. You can remove the footer information using the Internet Explorer page se...
Problem:When creating a large number of PDF files, we're getting error dialogs displaying "Runtime Error 203 at 00003399" and "Runtime Error 216 at 000078D1". Solution:This problem has been fixed in the latest version of Win2PDF.  Down...
Question: To print to Win2PDF from SAP, what device type should be specified in the SAP configuration? Answer:From the SAP online help: "In the case of frontend printing under Microsoft Windows, you can also use the generic (device-independen...
Question: Can Win2PDF scan multiple page documents to PDF? Answer: Win2PDF does not allow you to scan directly to PDF, but you can scan into a separate program and then "print" the scanned image to the Win2PDF printer. This would rely on anothe...
Question: Does Win2PDF support scanning text documents to produce a PDF file? Answer: Win2PDF does not directly support scanning to PDF, but you can scan documents in another program and then print the scanned documents to the Win2PDF printer to create a...
Problem: Is the PDF document produced by Win2pdf searchable in Adobe Acrobat Reader? Solution: Yes, documents produced by Win2PDF are searchable in Adobe Acrobat Reader.
Problem: When Win2PDF creates a file, several events are added to the Windows event log. How do I disable the event logging for Win2PDF? Solution: The events are created by the Windows print spooler, not Win2PDF. To disable the spooler events, do the fol...
Problem: When creating a PDF file, the pages are also printed to a paper printer. How do I stop or prevent this from happening? Solution: On the Win2PDF file save dialog, there is an option to "Print File". When this is checked, it will send a copy of th...
Question: Does the current version of win2pdf support creating tagged PDF files? Answer: The current version of Win2PDF does not create tagged PDF files. If you are using Win2PDF created PDF files with Adobe Reader for PalmOS, the files will automatical...
Problem : Unable to create a PDF file from Internet Explorer in Windows 8 Solution : We have an updated version of Win2PDF that fixes problems printing from Internet Explorer. You can download the latest version of Win2PDF from the following page: ...
Problem: When I send several PDF files created by Win2PDF as e-mail attachments, the recipient can't open the attachments. The recipient is using Outlook Express 6.0 with Service Pack 1, and receives the message: "OE removed access to the unsafe atta...
Problem: Win2PDF stops working after Winfax, FaxTalk, or RightFax, or RingCentral Internet Fax is installed. Solution: Some fax software takes over the FILE: printer port, thereby preventing any other printer from printing to a file. This interferes wi...
Problem:When printing to the Win2PDF printer from WordPerfect, the file save window does not display the "Save" button. Solution: If you download and install the "Win2PDF Admin Utility", you can enable a troubleshooting option that may...
PROBLEM: After pasting a file name from the clipboard into the Win2PDF file save Window, the application crashes or freezes when clicking the "Save" button. SOLUTION: This is a known problem that isn't unique to Win2PDF, and we don't currently have a so...
Question:When printing to Win2PDF from PageMaker, the document is not converted correctly. Solution:PageMaker works best with Postscript technology printers.  If you uninstall Win2PDF 7 and reinstall Win2PDF 3.5 with the Win2PDF Font Helper add-on, it sho...

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