<![CDATA[Win2PDF Helpdesk]]> <![CDATA["Overwrite original file" setting in merge dialog not saved]]> When merging to an existing file, the "Overwrite original file" setting is not saved between jobs.

Solution:
The latest version of Win2PDF available on win2pdf.com fixes the problem.]]> <![CDATA["PDF Options" missing from Windows Vista IE7 file save dialog]]> When creating a PDF file from Internet Explorer 7 on Windows Vista, the Win2PDF file save dialog does not have a "PDF Options" button at the bottom of the file save dialog.

Solution:
When Internet Explorer 7 is running in protected mode, it does not allow applications such as Win2PDF to customize the file save window. This prevents Win2PDF from adding the "PDF Options..." button at the bottom of the file save window.

The only work-around is to turn off Internet Explorer 7 protected mode. To turn off protected mode, open the "Internet Options" dialog from the "Tools" menu, click the "Security" tab, and uncheck the option labelled "Enable Protected Mode (requires restarting Internet Explorer)". After restarting Internet Explorer with protected mode disabled, you will see the "PDF Options..." button at the bottom of the Win2PDF file save window.
]]> <![CDATA[Adding to an existing PDF file]]> Problem:
Is it possible to add to an existing PDF file?
Solution:
Yes, you can use Win2PDF to add to the beginning (prepend) or end (append) of an existing PDF document.  Just select the existing document name in the Win2PDF file save window and an extra window allowing you to append or prepend to the document will be displayed after you click "OK".  More information on the merge features of Win2PDF are available at the following page:
]]> <![CDATA[Alternate PDF viewers]]> Do files created with Win2PDF work with PDF viewers other than Adobe Reader?

Answer:
Yes, Win2PDF will work with any available PDF viewer such as:

Sumatra PDF Viewer - http://blog.kowalczyk.info/software/sumatrapdf/

Foxit PDF Reader - http://www.foxitsoftware.com/pdf/rd_intro.php

GhostView - http://www.cs.wisc.edu/~ghost/gsview/get48.htm

When the "View PDF" option is enabled in the Win2PDF file save dialog, Win2PDF will automatically open the PDF file in the default PDF viewer.  The default application to open PDF files can be set in Windows Explorer as described in the following article:

http://support.microsoft.com/kb/307859
]]> <![CDATA[An error occurred when running the "makesearchable" command line]]> Problem:
An error occurred when running the "makesearchable" command line.

 

Solution:

Downloading and installing the Win2PDF Desktop with OCR setup program should resolve the problem.  It can be downloaded from:

https://www.win2pdf.com/download/download-win2pdf-ocr.html

Also, the "makesearchable" command requires that you specify the full path to the win2pdfd.exe executable.  In most cases, this would be:

c:\windows\system32\spool\drivers\x64\3\win2pdfd.exe makesearchable input.pdf searchable.pdf

]]> <![CDATA[Auto-name feature stops working]]> Problem:
The auto-name feature sometimes stops working and the Win2PDF File Save window appears.

Solution:
The auto-name feature can be cancelled by holding down the shift key. It's likely that the user was typing on the keyboard when Win2PDF was running in the background, and accidentally disabled the auto-name feature. You can disable the keyboard check by running the Win2PDF Admin Utility and checking the "Disable Auto-name Shift Key Check" option:

https://www.win2pdf.com/doc/enable-win2pdf-troubleshooting.html

]]> <![CDATA[Barcode Fonts]]> Problem:
When I try to create a PDF file using a TrueType barcode font, the raw data is displayed instead of the barcode.
 
Solution:
Win2PDF supports the 14 fonts that are built into Adobe Acrobat Reader.  TrueType fonts can be configured to be substituted with one of the supported fonts or printed as graphics.  Information on configuring TrueType fonts can be found in the Win2PDF online user guide at:
http://www.win2pdf.com/doc/fonts.htm
If you configure the bar code font to "print as graphics" using the information above, the bar code should be rendered correctly.
]]> <![CDATA[Batch convert TIFF files to PDF]]> Question:

Can Win2PDF batch convert TIFF to PDF?
 
Answer:
Win2PDF Pro 10.0.123 has a new Batch Convert feature that can convert TIFF to PDF.  More information is at:
]]> <![CDATA[Batch2PDF Download]]> Batch2PDF is no longer supported.  Win2PDF Pro 10.0.123 now includes a Batch Convert option:

How To Batch Convert (win2pdf.com)

 

Batch2pdf 1.23 converts entire directories of .doc, .html, .txt and .rtf files to PDF files using Microsoft Word.

Link: https://www.win2pdf.com/download/helpdesk/batch2pdf_setup.exe

]]> <![CDATA[Bookmark support]]> Does Win2PDF support table of contents (TOC) entries in Microsoft Word documents?

Solution:
The released version of Win2PDF does not support PDF bookmarks, and it does not convert Microsoft Word table of contents entries to PDF bookmarks.

We do have a pre-release add-on for Microsoft Word that supports PDF bookmarks and converting table of contents entries to PDF bookmarks, and you can conact support@win2pdf.com for instructions on installing the pre-release Word add-on.
]]> <![CDATA[Can the Auto-name feature be configured to apply to all users?]]> Question:
Does the auto-name feature apply only to the current user or to all users?

Answer:
By default, the Win2PDF auto-name feature settings only apply to the current user.  For Win2PDF versions 10.0.81 or newer, you can also configure the Win2PDF auto-name feature to apply to all users.

To apply settings to all users, run the "Configure Win2PDF Auto-Name" from the start menu by right clicking on the shortcut and choosing "Run as Administrator". The Window title will say "Configure Auto-Name" (all users). After you click OK, the settings will be saved to all users and will work even when a user is not logged in from a Windows service.

 

]]> <![CDATA[Can Win2PDF add a signature to a PDF?]]> Win2PDF can't directly add a signature to a PDF, but you can add a signature using the free Adobe Reader software.  The article "How to Add a Signature and a Date to a PDF File" on https://pdfblog.com describes how to do this.

]]> <![CDATA[Can Win2PDF convert XPS documents to PDF?]]> Question:
Can Win2PDF convert Microsoft XML Paper Specification (XPS) documents to PDF?

Answer:
Win2PDF can convert XPS to PDF if you open the XPS document in the Win2PDF Desktop app and choose File -> Export -> PDF.

]]> <![CDATA[Can Win2PDF create "accessible" PDF files?]]> Can Win2PDF produce "accessible" or ADA compliant PDF files?

Answer:
PDF accessibility is a complex topic, and PDF files may or may not be accessible depending on how you define it.

Adobe Acrobat includes features to add special "tags" to PDF files which can be used by screen readers. This is described in detail in the following article:

http://www.webaim.org/techniques/acrobat/

Win2PDF does not support creating "tagged" PDF files, but the files can still be read by the Adobe Reader "Read Out Loud" feature. PDF accessibility is described in detail on the following page.

http://www.alistapart.com/articles/pdf_accessibility

The best way to create a truly accessible PDF file is to manually edit the PDF file using the Adobe Acrobat accessibility tools. However, even "untagged" PDF files created by Win2PDF can use the "Read Out Loud" feature of Adobe Reader 8.0 for vision impaired users. Depending on how you define accessibility, Win2PDF may or may not produce accessible PDF files.
]]> <![CDATA[Can Win2PDF create a PDF in booklet format?]]> Question:
Can Win2PDF create a PDF in booklet format?

Answer:
Win2PDF cannot create a PDF in booklet format directly, but it can create one if you print the PDF from Adobe Reader to the Win2PDF printer and select the "booklet" option from Adobe Reader.  More information on the Adobe Reader booklet feature is at:
https://helpx.adobe.com/acrobat/kb/print-booklets-acrobat-reader.html

]]> <![CDATA[Can Win2PDF print Postscript PS files directly?]]> Can Win2PDF print Postscript or .PS files directly?

Answer:
If you want to print from applications that generate Postscript directly, you can install the free Win2PDF Font Helper add-on. You can download the Win2PDF Font Helper add-on from the following location:

http://www.win2pdf.com/helpdesk/index.php?_m=downloads&_a=view

If you want to print PS files that have already been generated, you can first install the Win2PDF Font Helper add-on and then use the free "PrintFile" utility to send them to Win2PDF. You can download "PrintFile" from the following page:

http://www.lerup.com/printfile/


]]> <![CDATA[Can't create a PDF file]]> Problem:
I can't create a PDF file from any Windows application.  Microsoft Word reports the following error:
" Windows Cannot print due to a problem with current printer setup.
Try one or more of the following:
*Check printer by printing test page from Windows
*Make sure printer is turned online
*Reinstall Printer Driver."
 
Notepad reports the following error:
"A StartdocPrinter call was not issued"
 
WordPad reports the following error:
"Could not start Print Job"

Solution:
The Win2PDF troubleshooter on the following page lists several possible causes and recommended solutions:

http://helpdesk.win2pdf.com/index.php?/Troubleshooter/List
]]> <![CDATA[Centering printing]]> Problem:
When I print a PDF file created by Adobe Reader to a paper printer, the printed graphics are offset on the page.
 
Solution:
The print dialog in Adobe Reader has an option labelled "Auto-rotate and center".  Enabling this option when printing the file will fix the problem.
]]> <![CDATA[Change paper size or orientation from command line]]> Is it possible to change the Win2PDF paper size or orientation from a command prompt?

Answer:
It isn't possible to set standard Windows settings such as paper size or orientation using the registry, but you can change these settings using a command line tool called "setprinter.exe" available in the Microsoft Windows Server 2003 Resource Kit Tools available at:

http://www.microsoft.com/downloads/details.aspx?familyid=9d467a69-57ff-4ae7-96ee-b18c4790cffd&displaylang=en

The following command can be used to change the paper size for the current user:

setprinter.exe "Win2PDF" 9 "pdevmode=dmFormName=A4"

You can change the "dmFormName=A4" to any paper size supported by Win2PDF.

The following command can be used to change the orientation for the current user to landscape:

setprinter.exe "Win2PDF" 9 "pdevmode=dmOrientation=2"
]]> <![CDATA[Changes in Win2PDF 3.0]]> Problem:
What changes are included in Win2PDF 3.0?

Solution:
Win2PDF 3.0 includes the following changes:

-Full support for Windows XP x64 Edition and Windows Server 2003 x64 Edition.

-Adds support for embedded TrueType fonts when used with the "Win2PDF Font Helper" application. The font helper application can be downloaded from:
http://helpdesk.win2pdf.com/index.php?/Knowledgebase/Article/View/185/15/win2pdf-font-helper-download

-Adds compatibility for the Data Execution Prevention feature in Windows XP and Windows Server 2003 SP1.

-Adds administrator support for configuring security options through the "Win2PDF Admin Utility". The Admin Utility can be downloaded from:
http://helpdesk.win2pdf.com/index.php?/Knowledgebase/Article/View/187/15/win2pdf-admin-utility-download

-Improves support for text rendering in Visio and other applications that use the Microsoft .NET framework.

-Improves the email developer interface by allowing multiple to: or cc: recipients.

]]> <![CDATA[Check Windows user permissions for the Microsoft XPS Document Wri...]]> If a Windows user does not have permission to print to the XPS Document Writer or Win2PDF printer, then Win2PDF will not be able to create a .pdf file. You may need to be logged in with Admin Rights to change these permissions.

  1. Open the Printers Control Panel in Windows.
  2. Right-click the Microsoft XPS Document Writer and choose Printer properties (Windows 7 & 8) or Properties (Windows Vista).
  3. Click the Security tab.
  4. Select the Everyone user group.
  5. (Optional) If the Everyone group is not in the list:
    1. Click the Add button.
    2. Enter Everyone in the field and click Check Names.
    3. Click OK.
  6. In the Allow column, select Print (place a check mark in that row), and click OK.
  7. Now navigate to C:\Windows\System32\spool in Windows Explorer.
  8. Right-click Printers and choose Properties.
  9. Click the Security tab.
  10. Click Edit.
  11. Click Add.
  12. Type Local Service and press Enter.
  13. Make sure Local Service has Full Control, then press OK.
  14. Repeat steps starting at 2-6 for the Win2PDF printer.
  15. Print to the Win2PDF printer to create a .pdf file.
]]> <![CDATA[CMYK colorspace]]> Does Win2PDF support the CMYK color space when saving images in a PDF file?

Answer:
Win2PDF uses the standard Windows printer interface, and does not support the CMYK color space in PDF files.]]> <![CDATA[Compatibility with different versions of Adobe Acrobat Reader]]> What version of Adobe Reader is required to view PDF files created with Win2PDF?

Answer:
PDF files created by the standard version of Win2PDF are compatible with Adobe Acrobat 3.0 and above.

PDF files created with Win2PDF Pro that use 40 bit encryption are compatible with Adobe Acrobat Reader 4.0 and above.

PDF files created with Win2PDF Pro that use 128 bit encryption are compatible with Adobe Acrobat Reader 5.0 and above.]]> <![CDATA[Convert JPG to PDF from the command line]]> Is there a way convert a JPEG to PDF using Win2PDF and the Windows "Picture and Fax" viewer?

Answer:
The command line to print from the Windows "Picture and Fax" viewer to Win2PDF is:

rundll32.exe C:\WINDOWS\System32\shimgvw.dll, ImageView_PrintTo "%1" Win2PDF

where %1 is the full path to the JPEG file. This command also assumes that the Windows system32 folder is in c:\windows\system32.
]]> <![CDATA[Convert PDF to JPG]]> Question:

How can I convert a PDF file to JPEG (JPG) file?
 
Answer:
Open the PDF file in Adobe Acrobat Reader, then print to the "Win2Image" printer.  Select "JPEG (color)" as the "Save as Type", and click "Save".  
]]> <![CDATA[Daylight Savings Time]]> Is Win2PDF affected by daylight savings time (DST) ?

Answer:
Win2PDF stores the current local time in the PDF file when the file is created. Win2PDF uses the local time information including the current time zone and daylight savings time as configured in the Windows Control Panel "Date and Time" applet. If the Windows "Date and Time" applet is configured to "Automatically adjust clock for daylight saving changes", the time changes will also be applied to newly created PDF files after the DST change occurs.
]]> <![CDATA[DOS printing]]> Problem:
Is it possible to print from a DOS program using Win2PDF?
 
Solution:
If the DOS program outputs text files, it may be possible to use Win2PDF.  To configure Win2PDF to capture DOS text, do the following:
1. Share the Win2PDF printer
2. Capture an LPT port using a command similar to the one listed below: "net use lpt3: \\computername\sharename"
3. In the "Advanced" tab of printer properties, enable spooling by checking on the "Spool print documents so program finishes printing faster".
4. In the "Print Processor" dialog of the "Advanced" tab, change the "Default data type" to "TEXT".
Now when you redirect text from a DOS program to the captured LPT port, it should redirect to Win2PDF.  You can test this by executing the following command from a DOS prompt: "dir > lpt3"
A Win2PDF file save dialog should pop up, and the PDF file should contain a directory listing.
]]> <![CDATA[Editing an existing PDF file]]> Problem:
Can Win2PDF edit an existing PDF file?

Solution:
Win2PDF can create PDF documents, but it cannot edit existing PDF documents. If you want to change something in a PDF file, you will have to make the change in the source document and recreate the PDF file using Win2PDF.

You can also add new pages to an existing PDF file by printing the new content and either appending or prepending to the existing PDF file.  More information can be found on merging PDF documents in the following article : www.win2pdf.com/doc/merge-pdf.htm

]]> <![CDATA[Email client compatibility]]> Question:
Could you provide a full list of email systems (or protocols) that Win2PDF integrates with?

Answer:

Win2PDF's send mail option can send using Microsoft Outlook, Mozilla Thunderbird, Gmail, Outlook.com, Yahoo! Mail, or custom SMTP servers. 

Win2PDF email settings can be configured in the Win2PDF Desktop application.

]]> <![CDATA[Email hyperlinks with '.' characters aren't detected correctly]]> Problem:

When I create a PDF with an email address that contains a '.' character, the part of the email to the left of the '.' character dissapears. For example the hyperlink of john.doe@domain.com becomes doe@domain.com. If the email address contains a "mailto:" prefix as in mailto:john.doe@domain.com, the hyperlink is converted correctly.

Solution:
This is actually a problem with Adobe Reader. Win2PDF only detects email addresses when the "mailto" prefix is added. In the other case, Adobe Reader automatically detects the hyperlink but it doesn't handle '.' characters in email addresses.  The only solution is to always use the "mailto:" prefix if the email address contains a '.' character.

]]> <![CDATA[Embedded hyperlinks aren't converted to PDF hyperlinks]]> Problem:
The embedded hyperlinks in a Word document aren't converted to PDF hyperlinks by Win2PDF.

Solution:
Links will be preserved if the text in the printed document starts with the characters "http:" or "www". We do not, however, support embedded links that do not begin with these characters. For example,

http://www.win2pdf.com --> will be converted to link
www.win2pdf.com --> will be converted to link
win2pdf (embedded link) --> will not be converted

To link to a file, the text must appear with this format:

file:///c:/PDF/myfile.pdf

If this text is listed in the document that is being printed, a link will be created that points to the file.


]]> <![CDATA[Extra lines appear when printing from Adobe Reader to Win2PDF]]> Problem:
When printing a scanned document from Acrobat Reader to the Win2PDF Printer, extra lines appear in the PDF.

Solution:
Turning off the Acrobat Reader "Smooth Images" display preference fixes the issue. To do this, select "Preferences" from the Acrobat Reader "Edit" menu:
Adobe Reader Preferences

In the "Page Display" category, uncheck the "Smooth Images" option under "Rendering".
Adobe Reader Page Display Smooth Images

You will need to close and reopen Adobe Reader for the changes to take effect.

 

 

]]> <![CDATA[Font Support]]> Problem:
What fonts does Win2PDF support?

Solution:
When creating a standard PDF, Win2PDF 7 automatically embeds all fonts except for the 14 fonts that are built into Adobe Reader®. These include:
  • Courier 
  • Courier-Bold 
  • Courier-Oblique 
  • Courier-BoldOblique 
  • Helvetica 
  • Helvetica-Bold 
  • Helvetica-Oblique 
  • Helvetica-BoldOblique 
  • Times-Roman 
  • Times-Bold 
  • Times-Italic 
  • Times-BoldItalic 
  • Symbol 
  • ZapfDingbats 
When the PDF/A format is selected, all fonts including the font Adobe Reader built-in fonts are automatically embedded in the PDF file.]]> <![CDATA[Forms support]]> Does Win2PDF support creating PDF forms or fillable forms?

Answer:
No, Win2PDF does not currently support the forms feature of the PDF format. Adobe Acrobat Professional can be used to add form fields to a PDF file created by Win2PDF.]]> <![CDATA[How can I extract pages from a PDF file?]]> You can open a PDF file in Adobe Reader and then reprint only the pages you want in the new PDF file.  Click on the following article for more information:

http://win2pdf.com/doc/extract-pdf-pages.htm

 

]]> <![CDATA[How to automatically merge to a single PDF file]]> Problem:
I have many documents that I would like to convert to a single PDF file without being prompted to merge for each file.

Solution:
If you download and install the "Win2PDF Admin Utility", you can enable an option to automatically name and merge the PDF file without prompting. You can download the "Win2PDF Admin Utility" from the download section of the Win2PDF support web site:

http://helpdesk.win2pdf.com/index.php?/Knowledgebase/Article/View/187/15/win2pdf-admin-utility-download

 

Once installed, you can click on the "File Name" tab and type the full path to the file name. For example, if you want to place the PDF files in a folder named "PDF Files" on your "C:" drive, you would type the following in the Admin Utility:


c:\PDF Files\plot.pdf

Change the merge section of this dialog to "Prepend the following PDF file after creation" and set the text box below this item to the same file name and path as the PDF file name. This will automatically add new PDF documents to the end of the existing document. Check the "Always use these settings" check box and click "Apply".

You will have to run the Win2PDF Admin Utility again and remove the file name when you want to create PDF files interactively.

]]> <![CDATA[How to automatically name PDF files]]> Problem:
How do I automatically name the PDF files created by Win2PDF?

Solution:

If you're using Win2PDF 7.5 or above, you can use the Win2PDF Auto-Name feature as described here:
http://www.win2pdf.com/doc/automatically-name-pdf.htm


To create custom naming, you can download and install the "Win2PDF Admin Utility" to automatically name the PDF files without prompting.

You can download the "Win2PDF Admin Utility" from the download section of the Win2PDF support web site:

http://helpdesk.win2pdf.com/index.php?/Knowledgebase/Article/View/187/15/win2pdf-admin-utility-download

Once installed, you can click on the "File Name" tab and type the full path to the file name, substituting %PDFTitle% for the actual file. For example, if you want to place the PDF files in a folder named "PDF Files" on your "C:" drive, you would type the following in the Admin Utility:

c:\PDF Files\%PDFTitle%.pdf

If an existing PDF file with the same name exists in the folder, it will be overwritten. To prevent files from being overwritten, append a "*" character to the name as in:

c:\PDF Files\%PDFTitle%*.pdf

This will append a number to the PDF file if an existing PDF file is already in the destination folder.

Make sure to check the "Always use these settings" before clicking apply. You will have to run the Win2PDF Admin Utility again and remove the file name when you want to create PDF files interactively.

]]> <![CDATA[How to create a TIFF file]]> With Win2PDF 10 you also get an additional Win2Image printer that supports TIFF, JPEG, GIF, PNG and BMP files in both monochrome and color.  To create a TIFF image, select Print and choose Win2Image.  From the Win2Image File Save window you can select either TIFF (monochrome) or TIFF (color).

]]> <![CDATA[How to determine the installed version of Win2PDF]]> Problem:
How do I determine the installed version of Win2PDF?
 
Solution:
You can run "Enter Win2PDF License" from the Start Menu "All Programs -> Win2PDF" program group.  The version is displayed at the top of the dialog.
 
You can also create a PDF file using the "Print Test Page" button on the Win2PDF "Printer Properties" window.  The Win2PDF version is listed under "Driver Version" in the PDF test page.
]]> <![CDATA[How To Disable the Win2PDF Auto-Merge Feature]]> Question:

When printing multiple documents to the Win2PDF printer, some documents are merged together.  How do I prevent this?

Answer:

Win2PDF includes a feature named "Auto-merge" that automatically merges documents with the same title that are sent to the Win2PDF printer in a short period of time.  This is helpful when printing worksheets from Microsoft Excel, but can cause problems in other reporting software.  To disable the feature, download and install the free Win2PDF Admin Utility here:
https://helpdesk.win2pdf.com/index.php?/Knowledgebase/Article/View/187/15/win2pdf-admin-utility-download

After installing the Admin Utility, run it and click on the "Troubleshooting" tab.  Change the "Auto Merge Interval" value to 0, and then click "Apply".  If you print to the Win2PDF printer again, it will not longer automatically merge documents.

]]> <![CDATA[How to merge two PDF files]]> .Win2PDF has a few different ways to merge files into a single PDF file.

1) Merge PDF files using Adobe Reader

-Open the 1st PDF file in Adobe Reader.  Select File, Print and choose Win2PDF

-Under "File Name", choose the 2nd PDF file you wish to merge with

-You will be asked to Replace, Prepend or Append.  Select Prepend to add the 1st file at the beginning, or Append to add the 1st file to the end.

-By default you will give the merged PDF a new name and the originals will remain unchanged.  If you want to use the same PDF file name as the 2nd file you can check "overwrite original file"

You can find more information about the Win2PDF merge feature at : www.win2pdf.com/doc/merge-pdf.html

 

2) Merge two files using Win2PDF Desktop

-In Windows Explorer, select the 1st file you want to merge

-Drag and drop the file onto the Win2PDF Desktop icon

-Select "Append to Existing PDF file" or "Prepend to Existing PDF File"

-Select the 2nd file and click Save.

-The two files will be merged to a single PDF file with the 2nd file's name.

You can find more information about merging two files with Win2PDF Desktop at : www.win2pdf.com/doc/win2pdf-desktop-append-existing-pdf.html

 

 

 

 

]]> <![CDATA[hyperlink border style]]> Can you get the hyperlinks in the PDF without the dotted line around them?

Solution:
It's not possible to change the hyperlink border style, but it is possible to remove the hyperlinks altogether. If you click on the "PDF Options" dialog from the "Win2PDF file save" dialog and uncheck the "Enable URL detection" checkbox, the URLs won't have the dashed border.

The latest verion of Adobe Reader does not display dotted lines around PDF hyperlinks.]]> <![CDATA[I'm not getting the prompt to save the .pdf file]]> It is possible the auto-name feature is turn on.  You can turn this feature off by choosing Start - All Programs/Apps - Win2PDF - Stop Win2PDF Auto-name

]]> <![CDATA[Image Quality]]> Problem:
How do you increase the quality of images in a PDF file?
Solution:
Poor image quality could be caused by a number of factors including:
-The resolution of the source image.
-The resolution of the screen or printer.
-The Win2PDF resolution.
-The zoom or scaling factor used to display the PDF.
-Image scaling that is done by the application before the image is sent to Win2PDF.
-The image compression performed by Win2PDF.
 
Win2PDF always renders bitmaps at the resolution selected in the "Printing Preferences->Advanced" window.  Increasing the Win2PDF resolution may improve the quality of the image.  If the source image is already lower than the Win2PDF resolution, then you won't see any improvement at higher resolutions.
Most screen displays have a resolution of about 96DPI, so you may not see an increase on screen even if the higher resolution image is embedded in the PDF.  You may have to zoom in or print the PDF to a higher resolution printer to see a difference.
 
Also, screen captures are low resolution bitmaps, and increasing the Win2PDF resolution above the captured resolution will have no affect.  The bitmaps can look lower in quality if Acrobat Reader is displaying the page at a magnification that isn't a multiple of 100%.  Changing the Acrobat Reader view options to 100 percent typically makes the document look better.
When the "Optimize Image File Size" option is enabled in the "PDF Options" window, Win2PDF compresses images using JPEG compression.  This can dramatically reduce the file size of the resulting PDF file, but it can reduce the quality of images.  If you uncheck the "Optimize Image File Size" option, it may improve the quality of images.
Adobe Reader "smooths" images by default.  This can improve the quality of some images, but it may make bitonal black and white images look gray.  If you uncheck the "smooth images" option in the Adobe Reader "Preferences->Page Display" dialog, it may improve the quality of black and white images.  The preferences dialog is under the "Edit" menu in Adobe Reader.
]]> <![CDATA[Install Windows XPS Viewer on Windows 10]]> Question:
How do I view XPS files created by Win2PDF on Windows 10?

Answer:
New versions of Windows 10 no longer install an XPS Viewer, but Win2PDF includes a XPS viewer that also can convert XPS to PDF.

You can also manually add the Microsoft XPS viewer using the following steps:

From the Start menu, open Settings -> Apps & Features.  Click on the Optional Features link:

XPS Viewer Optional Features

Click the "Add a feature" button:

Scroll down to "XPS Viewer":

Click "Install", and the XPS Viewer will be installed and associated with XPS files. 

 

 

 

]]> <![CDATA[Installed DLLs]]> Problem:
What DLLs are installed by Win2PDF?

Solution:

Win2PDF does not install or overwrite any Microsoft supplied system DLLs. Win2PDF will install the following printer driver DLLs and related files into the following locations:

\winnt\system32\spool\drivers\w32x86\WIN2PDF.DLL
\winnt\system32\spool\drivers\w32x86\3\WIN2PDF.DLL
\winnt\system32\spool\drivers\w32x86\WIN2PDF.GPC
\winnt\system32\spool\drivers\w32x86\3\WIN2PDF.GPC
\winnt\system32\spool\drivers\w32x86\WIN2PDFI.DLL
\winnt\system32\spool\drivers\w32x86\3\WIN2PDFI.DLL
\winnt\system32\spool\drivers\w32x86\WIN2PDFN.EXE
\winnt\system32\spool\drivers\w32x86\3\WIN2PDFN.EXE
\winnt\system32\spool\drivers\w32x86\WIN2PDFN-1.BIN
\winnt\system32\spool\drivers\w32x86\3\WIN2PDFN-1.BIN
\winnt\system32\spool\drivers\w32x86\SETUP.0
\winnt\system32\spool\drivers\w32x86\3\SETUP.0
\winnt\system32\spool\drivers\w32x86\SETUP.MSG
\winnt\system32\spool\drivers\w32x86\3\SETUP.MSG
\winnt\system32\spool\drivers\w32x86\WIN2PDFM.DLL
\winnt\system32\spool\drivers\w32x86\3\WIN2PDFM.DLL
\winnt\system32\WIN2PDFM.DLL
\winnt\system32\spool\drivers\w32x86\3\WIN2PDFS.DLL
\winnt\system32\spool\drivers\w32x86\WIN2PDFS.DLL
\winnt\system32\WIN2PDFS.DLL
\winnt\system32\spool\drivers\w32x86\WIN2PDF.EXE
\winnt\system32\spool\drivers\w32x86\3\WIN2PDF.EXE
\winnt\system32\spool\drivers\w32x86\WIN2PDFM.EXE
\winnt\system32\spool\drivers\w32x86\3\WIN2PDFM.EXE
\winnt\system32\spool\drivers\w32x86\WIN2PDFO.EXE
\winnt\system32\spool\drivers\w32x86\3\WIN2PDFO.EXE
\winnt\system32\spool\drivers\w32x86\3\WIN2PDF.TXT
\winnt\system32\spool\drivers\w32x86\WIN2PDF.URL
\winnt\system32\spool\drivers\w32x86\3\WIN2PDF.URL
\winnt\system32\spool\drivers\w32x86\WIN2PDFQ.URL
\winnt\system32\spool\drivers\w32x86\3\WIN2PDFQ.URL
\winnt\system32\spool\drivers\w32x86\WIN2PDF.CHM
\winnt\system32\spool\drivers\w32x86\3\WIN2PDF.CHM

]]> <![CDATA[JPEG compression options]]> How can I reduce the PDF file size of documents that contain images?

Solution:
If you change the JPEG compression options, it should significantly reduce the file sizes.  To do this, open the "Advanced" window of the Win2PDF printing preferences window.  Under "Document Options", change the "Images" setting from "JPG - Minimum compression" to "JPG - Maximum compression".  If you recreate the PDF after making this change, it should produce a smaller PDF.

]]> <![CDATA[Lost Registration Code]]> Problem:
I previously purchased Win2PDF, but can't find my registration code.

Solution:
Send an email to registration@win2pdf.com using the same email account when you purchased Win2PDF, and we will automatically look up your registration code and email it back to you.
 
If you purchased Win2PDF online after December 2005, you can look up your order at the following web page:
 
 
keywords: registration, license, key, number, code, serial, receipt
]]> <![CDATA[Low quality text on Windows 8 or Server 2012]]> Problem:

Some text is rendered as low quality bitmap images in Windows 8 or Server 2012. 

 

Solution:

The following Microsoft knowledgebase article describes the problem and includes a hotfix:

http://support.microsoft.com/kb/2823372/EN-US

 

]]> <![CDATA[Manually configuring to email a PDF with no user interaction]]> How can I manually configure Win2PDF to automatically send an email as an attachment to the same email address with no user interaction?

Solution:
First install the Win2PDF Mail Helper application available at the following page:

http://www.win2pdf.com/helpdesk/index.php?_m=downloads&_a=view

Next, configure the SMTP server settings by running "Configure Win2PDF Mail Helper" at "Start -> All Programs -> Win2PDF -> Win2PDF Mail Helper". After configuring the parameters, verify that you can send an email by interactively creating a PDF file and checking the "Send PDF" option in the Win2PDF file save dialog. The Win2PDF mail helper should pop up and allow you to set the recipient email address.

After you have verified that the Mail Helper application is configured, you need to manually add some settings to the registry to send the email with no interaction. Open RegEdit.exe and browse to the following location in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Dane Prairie Systems\Win2PDF

  • Add a DWORD registry value named "persistent" and set it to 1. This will prevent the registry settings from being deleted after each document.
  • Add a DWORD registry value named "file options" and set it to 0x461 hexadecimal. This will enable automatically sending the PDF file using the Win2PDF Mail Helper with no interaction.
  • Add a STRING registry value named "PDFFileName" and set it to the full path and file name of the desired PDF file. For example, "c:\my documents\test.pdf". The name will be used in the email attachment, and the file will automatically be deleted after it has been sent.
  • Add a STRING registry value named "PDFMailRecipients" and set it to the desired email recipient. You can set multiple addresses separated by commas.

If you want to set the email subject or email body text, you can create STRING registry values named PDFMailSubject and PDFMailNote as described on the following page:

http://www.win2pdf.com/doc/settinge_mailoptions.htm

If any errors occur while sending the email, they will be logged to the Windows event log.
]]> <![CDATA[Missing diacritics or accent marks]]> Problem:
When converting a document that contains characters with diacritics or accents, some of the characters in the PDF file are missing the diacritics.

Solution:
Win2PDF 3.20 and above fixes this problem.  The latest version of Win2PDF can be downloaded from the following page:
 
 
For Win2PDF 3.5 and below, you should also download the Win2PDF Admin Utility from the Win2PDF support download page, and enable the troubleshooting option labelled "Print extended Unicode as graphics".
 
]]> <![CDATA[Multiple PDF pages when using Microsoft Paint]]> When printing from the Microsoft Paint tool to Win2PDF, the image appears on multiple pages in the PDF file.  How can I make sure the image stays on one page in the PDF file?

Solution:
If you open the Paint "Page Setup" dialog and change the "Scaling" to "Fit to: 1 by 1 pages", it should print on a single page.

]]> <![CDATA[Network file permissions]]> Problem:
When I create a file with Win2PDF, the permissions on the file do not allow other users to access the file even though the permissions for the folder should allow this.

 
Solution:

Win2PDF first writes to a temporary folder before copying to the destination folder.  If the permissions of the temporary folder are different than the destination folder, the file can inherit the temporary folder permissions instead of the destination folder permissions.  

Setting the permissions of the temporary folder to the desired permissions will resolve the problem. You can also set an environment variable named "WIN2PDFTEMP" to a temporary folder with the desired file access permissions.  This environment variable can be set using the "Win2PDF Admin Utility" available in the download section of the support web site at:

https://helpdesk.win2pdf.com/index.php?/Knowledgebase/Article/View/187/15/win2pdf-admin-utility-download

The easiest way to set the temp file so that all users have permissions to your PDF files is to set the location to your "shared documents" folder which is usually:

C:\Documents and Settings\All Users\Documents

To set this using the Win2PDF Admin Utility, click on the "Troubleshooting" tab, type your shared documents path in the text box under "Win2PDF Temporary Folder", and click "Apply."

]]> <![CDATA[Page size margin or pagination problems]]> When I try to print some reports and the report content is larger than one page, the report is cropped or not paginated correctly.

Solution:
The Win2PDF "letter" and "a4" paper sizes do not contain a margin. Some reporting applications such as Great Plains rely on a margin, and choosing the "letter small" or "a4 small" paper sizes will resolve the pagination issues.
]]> <![CDATA[Paper size setting not sticking]]> When I set Win2PDF to a specific paper size and orientation, it doesn't remember the settings. It reverts back to the original paper size and orientation the next time I use it. Is there a way to have it remember the paper size and orientation setting?

Solution:
You should set the default paper size and orientation from the "Printing Preferences" dialog in the printers folder instead of setting the options from within an application's print dialog.

The registry permissions can also sometimes be a problem. Uninstalling Win2PDF, rebooting, and then installing Win2PDF usually fixes the permissions problem.]]> <![CDATA[Paper sizes supported]]> Problem:
What paper sizes are supported by Win2PDF?
 
Solution:
Information on paper sizes supported by Win2PDF is available at the following location:
http://www.win2pdf.com/doc/papersizes.htm
]]> <![CDATA[PDF displays correctly in Adobe Reader, but doesn't print correct...]]> Problem:
A PDF created by Win2PDF displays correctly in Adobe Reader, but graphics or text are missing when printed to a paper printer.
 
Answer:
If the PDF displays correctly but prints on a paper printer incorrectly, it's most often a issue with Adobe Reader or the printer driver. To resolve the problem:
 
-Make sure you have the latest version of Adobe Reader. Adobe frequently fixes printing related problems in updates.
-Make sure you have the latest version of your printer driver software installed.
 
If updating Adobe Reader or the printer driver software doesn't fix the problem, you can try changing an Adobe Reader setting. In the Adobe Reader print dialog, click on the "Advanced" button in the lower left corner of the dialog, and then enable the option labelled "Print as image" in the "Advanced Print Setup" dialog.
Acrobat Reader Print As Image
]]> <![CDATA[PDF file is encrypted error when merging with Win2PDF 7]]> When appending or prepending to an existing PDF file from Win2PDF 7, I'm getting an error message stating the existing file is encrypted.
Solution:
If you download and install the latest version of Win2PDF 7, it should resolve your problem:


]]> <![CDATA[PDF file size is too large]]> Problem:
The PDF file created by Win2PDF is too large.
Solution:
If the document contains many images, try reducing the Win2PDF resolution from the default 300 DPI to 150 DPI or 75 DPI.  Information on the resolution setting is at:
 
 
If the document contains color images, changing the JPEG compression options should significantly reduce the file sizes.  To do this, open the "Advanced" window of the Win2PDF printing preferences window.  Under "Document Options", change the "Images" setting from "JPG - Minimum compression" to "JPG - Maximum compression".  If you recreate the PDF after making this change, it should produce a smaller PDF.
If the document is a Microsoft Word document with images, the following article describes how to compress images:
If the document only contains black and white images, the "PDF Image Only" format will reduce the file size.  The following articlae shows how to create an Image Only PDF file:
]]> <![CDATA[PDF files are displayed with random characters]]> Problem:
When I open a PDF file created by Win2PDF, it shows up with random characters instead of the expected document format.

Solution:
Make sure the PDF is opening in a PDF viewer such as Adobe Reader, and not a program such as Microsoft Word which can't view PDF files.  If the Windows file associations for PDF files are incorrect, the PDF files may open in the wrong program.  To resolve the problem, you need to change the file associations so that PDF files open in Adobe Reader instead of a different program.

The following article describes how to change the file associations:
http://support.microsoft.com/kb/307859

You can also download and install the latest version of Adobe Reader X:
http://www.adobe.com/products/acrobat/readstep2.html

Reinstalling Adobe Reader will restore the file associations for PDF files so the open in Adobe Reader
]]> <![CDATA[PDF files can't be searched in Adobe Reader]]> PDF files created when the "Win2PDF Font Helper" is installed can't be searched in Adobe Reader.

Solution:
If you download and install the "Win2PDF Admin Utility", you can enable an option that will allow PDF files to be searchable in Adobe Reader 7.0. You can download the "Win2PDF Admin Utility" from the download section of the Win2PDF support web site:

http://helpdesk.win2pdf.com/index.php?/Knowledgebase/Article/View/187/15/win2pdf-admin-utility-download

Once installed, you can click on the "Troubleshooting" tab and uncheck the option labelled "Convert TrueType Fonts". This will embed the fonts in a way that is searchable by Adobe Reader. This troubleshooting option is only available in Win2PDF 3.20 and above.]]> <![CDATA[PDF files only contain black and white graphics]]> Problem:

Win2PDF only creates black and white PDF files with no color.

Solution:

Make sure the "save as type" is set to "PDF" and not "PDF Image Only". The "save as type" option is right below the box where you type in the file name in Win2PDF file save window as shown below:

http://images.win2pdf.com/saveastype.png

]]> <![CDATA[PDF hyperlinks to local files]]> Problem:
Can Win2PDF convert hyperlinks to local files?
Solution:
Yes, if you use a file:/// prefix in front of the file Win2PDF will convert it to a working hyperlink.  For example, a link to "c:\test folder\test.doc" would be specified as " file:///c:/test%20folder/test.doc".
Note that any space characters must be replaced with a %20.
]]> <![CDATA[PDF not rendered with text when printing to Win2PDF from Google C...]]> Question:
When printing to Win2PDF from Google Chrome, the text on the resulting PDF can't be selected in Adobe Reader.

Answer:
Depending on the version of Chrome and the version of Windows, choosing "print using system dialog" in the Google Chrome print window can sometimes fix this issue. In this case, Chrome is sending Win2PDF outline data instead of text, so Win2PDF can't render the document as text.

]]> <![CDATA[PDF/A support]]> Question:

Can Win2PDF create PDF/A files for long term archiving (ISO 19005-1).

Answer:
Win2PDF 7 supports the PDF/A file format along with other new formats.  You can select PDF/A from the Win2PDF File Save window under the "Save as Type" menu option.  The "Save As Type" setting is shown in the following image:

More details of Win2PDF 7 and pricing information can be found at : http://www.win2pdf.com/support/updates.htm

]]> <![CDATA[PDF/X-1a prepress standard interchange]]> Does Win2PDF support the PDF/X-1a standard for prepress data interchange?

Answer:
Win2PDF does not support the PDF/X-1a standard. A list of tools that do support this standard is at:

http://www.pdfx.info]]> <![CDATA[Prevent users from deleting Win2PDF printer]]> How do I prevent users from deleting the Win2PDF printer from the printers folder in a server environment?

Solution:
You can restrict users from deleting printers from the printers folder by enabling a group policy named "Prevent deletion of printers". To change the value of this entry, use the Group Policy Object Editor (Gpedit.msc). The corresponding policy is located in Administrative Templates\Control Panel\Printers.
]]> <![CDATA[Printer sharing problem on Windows Vista]]> When using printer sharing to install Win2PDF on a Windows Vista client, the client isn't able to create PDF files.

Solution:
This is a known problem in Windows Vista, and we have confirmed that installing the Windows Vista Service Pack 1 update fixes the Win2PDF printer sharing problem. You can install the Windows Vista Service Pack 1 release candidate at the following page:

http://www.microsoft.com/downloads/details.aspx?FamilyID=9de6260e-4275-482d-9524-de850c4dd91c&displaylang=en


]]> <![CDATA[Problem saving to a network drive]]> Problem:
When saving a PDF file to a network drive, the file is created but the size is always 0 Kb. Creating files on local drives works correctly.

Solution:
Make sure the TEMP directory is located on the local PC. This error can occur if you save a file to a network drive and the TEMP directory is also on a network drive.

You can also set an environment variable named "WIN2PDFTEMP" to a folder on the local PC to resolve this problem.  You can set the "WIN2PDFTEMP" environment variable using the "Troubleshooting" tab of the Win2PDF Admin Utility available at: ]]> <![CDATA[Reducing processor load while creating a PDF file]]> When sending a large report to Win2PDF, the processor load is very high.  Is there any way to reduce the processor load while creating a PDF file?

Solution:
The only configurable option in Win2PDF that will reduce the processor load is the "Optimize image file size" check box in the "Advanced" tab of the "PDF Options..." dialog. The button to open the "PDF Options..." dialog is in the lower left hand corner of the Win2PDF file save dialog. Unchecking this option will shorten the time that it takes to complete the print job, but it may also produce a larger PDF file. It will not reduce the CPU load during the print job, it will just shorten the job.

Some applications such as Microsoft Word have a "background printing" option. Enabling this type of option may make the PC more responsive while creating a PDF file.
]]> <![CDATA[Remove footer from Internet Explorer]]> Problem:
When converting a web page to PDF using Internet Explorer, a footer is added to the PDF file.  How do I remove the footer?
Solution:
This footer is added by Internet Explorer. You can remove the footer information using the Internet Explorer page setup Window.  From Internet Explorer, go to Print Preview, then Page Setup and use the drop down menu for the Footer and select 'empty'.
]]> <![CDATA[Runtime Error 203]]> Problem:
When creating a large number of PDF files, we're getting error dialogs displaying "Runtime Error 203 at 00003399" and "Runtime Error 216 at 000078D1". 
Solution:
This problem has been fixed in the latest version of Win2PDF.  Downloading and installing the latest version of Win2PDF from the win2pdf.com web site should resolve the problem:
]]> <![CDATA[SAP device type]]> Question:
To print to Win2PDF from SAP, what device type should be specified in the SAP configuration?

Answer:From the SAP online help:

"In the case of frontend printing under Microsoft Windows, you can also use the generic (device-independent) device type SWIN."

Win2PDF is a Windows printer driver, so you should specify "SWIN" for the SAP device type.
]]> <![CDATA[Scan to PDF]]> Can Win2PDF scan multiple page documents to PDF?

Answer:
Win2PDF does not allow you to scan directly to PDF, but you can scan into a separate program and then "print" the scanned image to the Win2PDF printer. This would rely on another program to handle the scanning, and it would be a two step process.]]> <![CDATA[Scanned document conversion]]> Does Win2PDF support scanning text documents to produce a PDF file?

Answer:
Win2PDF does not directly support scanning to PDF, but you can scan documents in another program and then print the scanned documents to the Win2PDF printer to create a PDF file. Win2PDF does not convert the text sections of scanned documents to searchable text in the PDF file.]]> <![CDATA[Searchable text]]> Is the PDF document produced by Win2pdf searchable in Adobe Acrobat Reader?

Solution:
Yes, documents produced by Win2PDF are searchable in Adobe Acrobat Reader.]]> <![CDATA[Send File option doesn't open Microsoft Outlook]]> Problem:
When the "Send File" option is checked in the Win2PDF File Save window, the PDF is created but isn't attached.  The default email application is Microsoft Outlook.

Solution:

Open the Win2PDF Desktop application and configure Win2PDF to use Outlook

 

]]> <![CDATA[Spooler event logging]]> Problem:
When Win2PDF creates a file, several events are added to the Windows event log. How do I disable the event logging for Win2PDF?

Solution:
The events are created by the Windows print spooler, not Win2PDF. To disable the spooler events, do the following:
https://technet.microsoft.com/en-us/library/cc976746.aspx

]]> <![CDATA[Stop printing to a paper printer]]> Problem:
When creating a PDF file, the pages are also printed to a paper printer. How do I stop or prevent this from happening?

Solution:
On the Win2PDF file save dialog, there is an option to "Print File". When this is checked, it will send a copy of the print to the default printer.

To stop this behavior, simply uncheck the "Print File" option from the Win2PDF file save window.  This option is shown here:

Win2PDF Print File

If you're using the "PDFFileName" registry entry to specify a file name, you can set the registry entry labelled "file options" to 0 to disable the "Print PDF" functionality. Information on the "file options" registry setting is at:

http://www.win2pdf.com/doc/controllingencryptionandema.htm

You can also disable the "Print PDF" option from the user interface using the Win2PDF Admin Utility which can be downloaded from the following location:

http://helpdesk.win2pdf.com/index.php?/default_import/Knowledgebase/Article/View/187/15/win2pdf-admin-utility-download

]]> <![CDATA[Tagged PDF files]]> Does the current version of win2pdf support creating tagged PDF files?

Answer:
The current version of Win2PDF does not create tagged PDF files. If you are using Win2PDF created PDF files with Adobe Reader for PalmOS, the files will automatically be converted to tagged PDF files by Adobe Reader during the download process.]]> <![CDATA[Thumbnail images for PDF files are not displayed correctly]]> Problem:
When viewing PDF files in Windows Explorer, thumbnail images are not displayed.

Solution:
The thumbnail images should automatically be generated by the default PDF viewer which is normally Adobe Acrobat Reader. If they aren't being displayed, try the following:

  1. Install the latest version of Win2PDF Desktop from:
    https://www.win2pdf.com/download/download-win2pdf-ocr.html
    New versions contain a fix for file associations that may be interfering with the normal thumbnail creation process.
  2. Make sure you have the latest version of Adobe Reader installed, and that it's set as the default application for PDF files:
    https://helpx.adobe.com/acrobat/kb/not-default-pdf-owner-windows10.html
  3. Run the Windows "Disk Cleanup" utility, and only check "Thumbnails". This will force Windows Explorer to rebuild thumbnails for all files.
]]> <![CDATA[Troubleshooting Microsoft XPS]]> Win2PDF uses a technology in Windows called the XML Paper Specification or XPS.  The XPS print architecture is a core part of every version of Windows since Windows Vista, and many paper printers and features such as Microsoft’s Easy Print rely on the technology.  Under rare circumstances, the Microsoft XPS component may stop working because of a configuration problem or damaged dependencies.

You can test if XPS is working properly by printing to the Microsoft XPS Document Writer printer.  If this fails to create an XPS file, then Win2PDF won’t work either.

If the Microsoft XPS Document Writer isn’t working, you can try the following to repair the component:

If none of these options resolves the problem, contact support for remote troubleshooting options.

]]> <![CDATA[Unable to create a PDF file in Windows 8 from Internet Explorer]]> Problem : Unable to create a PDF file from Internet Explorer in Windows 8

Solution : We have an updated version of Win2PDF that fixes problems printing from Internet Explorer. You can download the latest version of Win2PDF from the following page:

http://helpdesk.win2pdf.com/index.php?/default_import/Knowledgebase/List/Index/16/win2pdf-updates

]]> <![CDATA[Viewing PDF files in Outlook Express]]> When I send several PDF files created by Win2PDF as e-mail attachments, the recipient can't open the attachments. The recipient is using Outlook Express 6.0 with Service Pack 1, and receives the message: "OE removed access to the unsafe attachments."

Solution:
Microsoft KnowledgeBase Article Q291387 describes this problem:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q291387

To recieve PDF files in Outlook Express, you have to disable the attachment blocking feature by following the steps below:

1. Click Options on the Outlook Express Tools menu.

2. Click the Security Tab.

3. Remove the check mark beside 'Do not allow attachments to be saved or opened that could potentially be a virus.'

4. Click OK]]> <![CDATA[Win2PDF compatibility with Fax Printer Software]]>
Problem:
Win2PDF stops working after Winfax, FaxTalk, or RightFax, or RingCentral Internet Fax is installed.

Solution:
Some fax software takes over the FILE: printer port, thereby preventing any other printer from printing to a file. This interferes with Win2PDF. If using WinFax, upgrading to WinFax Messenger Pro 6.02 will solve the problem.

Uninstalling the fax software will also resolve the problem.
]]> <![CDATA[Win2PDF file save window does not display in WordPerfect]]> Problem:
When printing to the Win2PDF printer from WordPerfect, the file save window does not display the "Save" button.

Solution:
 If you download and install the "Win2PDF Admin Utility", you can enable a troubleshooting option that may resolve the problem. You can download the "Win2PDF Admin Utility" from the download section of the Win2PDF support web site:

http://www.win2pdf.net/helpdesk/index.php?_m=downloads&_a=view

Once installed, you can click on the "Troubleshooting" tab and check the option named "Disable File Save dialog resizing". After you click apply, it should allow WordPerfect to operate correctly.

]]> <![CDATA[Win2PDF freezes after pasting a file name in the file save window]]> Problem:
After pasting a file name from the clipboard into the Win2PDF file save Window, the application crashes or freezes when clicking the "Save" button.

Solution:
This is a known problem that isn't unique to Win2PDF, and we don't currently have a solution. Here are reports from users of other products with the same problem:

https://social.technet.microsoft.com/Forums/office/en-US/da64e0e8-ec5e-4b7c-8581-8238d6d93734/outlook-2010-freezes-when-pasting-text-from-email-into-filename?forum=outlook
https://forums.adobe.com/thread/1048202
http://www.dopdf.com/forum/dopdf-freezes-when-pasting-text-into-filename-field-of-save-pdf-dialog-box-t3133.html
https://bugzilla.mozilla.org/show_bug.cgi?id=647400

The issue is related to the focus of the pop-up Window. The pop up sometimes appears without being the focus, so the paste won't work because Windows can't determine the active window. Clicking on the save window to activate it before performing the paste may work around the issue.

You may be able to use the Win2PDF auto-name feature of Win2PDF to automatically name the PDF file and skip the Win2PDF File Save window. You could also rename the PDF by copying/pasting in the Windows Explorer after it has been created.

]]> <![CDATA[Win2PDF PageMaker compatibility]]> When printing to Win2PDF from PageMaker, the document is not converted correctly.

Solution:
PageMaker works best with Postscript technology printers.  If you uninstall Win2PDF 7 and reinstall Win2PDF 3.5 with the Win2PDF Font Helper add-on, it should resolve the problem.  You will have to restart your PC after uninstalling Win2PDF 7 and before installing Win2PDF 3.5.  When you run the Win2PDF 3.5 setup program, make sure to check the option to install the Win2PDF Font Helper add-on.   You can download Win2PDF 3.5 from the following page:
]]> <![CDATA[Win2PDF Pro and Windows 10 April 2018 update (build 1803)]]> Some Win2PDF Pro features stopped working in the latest Windows 10 April 2018 update (build 1803).  We have a fix available in Win2PDF Pro 10.0.31 Service Pack available here:

https://helpdesk.win2pdf.com/index.php?/Knowledgebase/Article/View/196/16/win2pdf-pro-service-pack-10-update

 

This service pack update is also available on Win2PDF's standard download page:

http://www.win2pdf.com/download/download.htm

 

]]> <![CDATA[Win2PDF Pro TSE Update]]> Version 11.0.9 download link: https://www.win2pdf.com/download/helpdesk/w2pds_setup.exe

  • Added Reorder Pages feature to Win2PDF Desktop.
  • In the Win2PDF Desktop PDF viewer, added right click context menus to delete pages or insert files.
  • In Win2PDF Desktop, added a "Recent" menu with recently used files.
  • Added support for rename plug-ins for custom rename functionality using the "Default Rename Action" registry setting.
  • Added MAKESEARCHABLEONEPAGE command line option to OCR only the first page of a document.
  • Added SETPDFACONFORMANCE command line.
  • Improved performance of the Auto-Rename feature using parallel execution.
  • Added support for converting email formats EML, MSG, and MHT files to PDF, images, and text. (Win2PDF Pro only)
  • Added command lines to convert from email formats to PDF: "EML2PDF", "MSG2PDF", and "MHT2PDF". Also added command line options to print spreadsheet formats to a paper printer: "PRINTEML", "PRINTMSG", and "PRINTMHT". (Win2PF Pro only)
  • Added “pdfscansearchable” output format to the command line “convertto”, “batchconvert”, and “watchconvert” commands to improve text recognition for lower quality scanned document.
  • Added a new batch convert option to "Archive Source Document As Attachment". (Win2PDF Pro only)
  • Added Win2PDF Desktop menu items to add attachments, save attachments, and delete attachments including documents, images, audio files, or video files to a PDF. (Win2PDF Pro only)
  • Added command line options “addfileattachment” “saveallattachments”, and “deleteallattachments” to add, save, or delete file attachments from a PDF. (Win2PDF Pro only)
  • Added “makescansearchable” command line option to improve the text recognition for lower quality scanned documents.
  • Added Windows Explorer “Open With” file associations for the following file types: .EML, .MSG, .MHT (Win2PDF Pro only)
  • Added support for converting Microsoft Excel spreadsheets in XLSX, XLS, XLSB, ODS, and CSV files to PDF, images, and text. (Win2PDF Pro only)
  • Added command lines to convert from spreadsheet formats to PDF: "XLSX2PDF", "XLS2PDF", "XLSB2PDF", "ODS2PDF", and "CSV2PDF" command lines. Also added command line options to print spreadsheet formats to a paper printer: "PRINTXLSX" and  "PRINTODS". (Win2PF Pro)
  • Added the following output formats to the command line “convertto”, “batchconvert”, and “watchconvert” commands:
    • “xlsx” - Microsoft Excel Workbook
    • “xls” - Microsoft Excel 97-2003 Workbook
    • “xlsb” - Microsoft Excel Binary Workbook
    • “ods” - OpenDocument Spreadsheet
    • “csv” - Comma Separated Values
    • “pdfa” - PDF for archiving
  • Updated the “PDF2DOCX” and “extracttext” commands to automatically make the PDF searchable if it isn’t already searchable.
  • Added “ispdfsearchable” command line option that can be used to check the searchability of an existing PDF file.
  • Added “addprinter” command line option to add a Win2PDF printer.
  • Updated all command line options to create the output folder if it doesn’t exist.
  • Added Windows Explorer “Open With” file associations for the following file types: .PDF, .BMP, .DIB, .TIF, .TIFF, .JPG, .JPE, .JPEG, .JFIF, .PNG, .GIF, .HTML, .HTM, .MHTML, .XPS, .OXPS. For Win2PDF Pro, also added: .DOC, .RTF, .TXT, .DOCX, .ODT, .XLS, .XLSX, .XLSB, .CSV, .ODS
  • Updated the Win2PDF Desktop with OCR setup program to dynamically download and install selected OCR languages. The following language are now supported for making a PDF searchable: English, Deutsch (German), Français (French), Italiano (Italian), Nederlands (Dutch), Ελληνικά (Greek), Português (Portuguese), Español (Spanish), العربية (Arabic), Հայերեն (Armenian), Български (Bulgarian), বাংলা (Bengali), Català (Catalan), Corsu (Corsican), Hrvatski (Croatian), Čeština (Czech), 简体中文 (Chinese Simplified), Dansk (Danish), Suomi (Finnish), עברית (Hebrew), हिंदी (Hindi), Magyar (Hungarian), Íslenska (Icelandic), 日本語 (Japanese), 한국어 (Korean), Latviešu (Latvian), Lietuvių (Lithuanian), Norsk (Norwegian), Polski (Polish), Română (Romanian), Русский (Russian), Српски (Serbian), Slovenčina (Slovak), Slovenščina (Slovenian), Svenska (Swedish), ภาษาไทย (Thai), Türkçe (Turkish), Українська (Ukrainian), Tiếng Việt (Vietnamese)

 

  • Fixed a problem with Win2PDF Mail when auto-merge triggered.
  • Fixed a problem printing to JPG when the document contained a large number of pages.
  • Fixed a missing file install error on Windows 11 if the Windows "XPS Services" feature is not installed.
  • Dramatically improved the performance of the batch convert feature by processing files in parallel.
  • Added support for Windows 11 on Arm, including Copilot+ PCs and laptops using Qualcomm Snapdragon X processors and Windows 11 on Apple M series processors using Parallels Desktop for Mac.
  • Added support for Windows 11 on Arm processors including Copilot+ PCs and laptops using the Qualcomm Snapdragon X Plus and Snapdragon X Elite processors.
  • Added support for "formattedtxt2pdf" command line to create a PDF from fixed width text.
  • Fixed a problem with RTF to PDF conversion.
  • Improved reliability of auto-rename with search fields.
  • Fixed incorrect paper sizes in TIFF to PDF for some TIFF files.
  • Added support for the Windows copy count API. Setting the number of copies will create multiple files equal to the number of copies selected.
  • Added support for Unicode characters in Auto-name search and content fields.
  • Added Win2PDF Desktop app and command line support for Windows on ARM devices.
  • Added support for "pdfaimagemono", "pdfaimagegrayscale", and "pdfaimagecolor" to batch convert and merge command lines to support creating PDF/A image only formats.
  • Added "imagepdfa" variation of "imagepdf" command line to create PDF/A image only.
  • Fixed a problem that caused split file sizes to grow for some types of files.
  • Fixed a problem that could cause corruption when appending or applying encryption to certain PDFs.
  • Improved command line error handling.
  • Fixed an exception error that could occur when sending an email from the Win2PDF Desktop app.
  • Added subfolder support to the Batch Convert feature and BATCHCONVERT command line (Win2PDF Pro).
  • Added optional margin parameters to HTML2PDF command line.
  • Added SIGNWITHSTAMP command line to sign a PDF with a certificate and include a signature bitmap (Win2PDF Pro).
  • Added optional width and height parameters to the following command lines ("TIFF2PDF", "JPG2PDF", "PNG2PDF", "BMP2PDF", "GIF2PDF", "IMAGE2PDF").
  • Improved DOCX to PDF conversion in the DOCX2PDF command line and the Batch Convert DOCX to PDF feature (Win2PDF Pro).
  • Fixed a problem with Auto-name when using "User Defined" and content search fields as folder names.
  • Added new command line PRINTPDFDIRECT to print a PDF directly to a printer that supports "Direct PDF" printing.
  • Added support for importing and exporting Win2PDF settings to the Win2PDF Desktop Application (File -> Settings), the EXPORTSETTINGS command line, and the IMPORTSETTINGS command line.
  • Added support for PDF bookmarks using the ADDBOOKMARK command line, the ADDBOOKMARKAFTERSEARCH command line, and the DELETEBOOKMARKS command line.
  • Added support for removing a trial license to the Win2PDF Desktop Application (Help -> Remove Win2PDF License).
  • Fixed a problem with batch converting when the temp folder contained more than 65535 files.
  • Added support for converting SVG to PDF to the CONVERTTO command line, the batch convert, the watch folder, and the SVG2PDF command line.
  • Added new command line GETCONTENTSEARCHES.
  • Added new feature to split pages before search to Win2PDF Desktop and SPLITPAGESBEFORESEARCH command line.
  • Added page size parameter to HMTL2PDF.
  • Added support for changing security options of an existing PDF to Win2PDF Desktop (requires Win2PDF Pro).
  • Added support for adding a watermark or background to an existing PDF to Win2PDF Desktop (requires Win2PDF Pro).
  • Added support for converting from PDF to TIFF or PNG with transparent backgrounds (Export PDF to TIFF, Export PDF to PNG, Batch Convert, Watch Folder, and command lines  PDF2TIFF, PDF2PNG, CONVERTTO, BATCHCONVERT, WATCHCONVERT).
  • Fixed a problem scaling watermarks to the full page.
  • Added support for converting PDF to transparent PNG and TIFF.
  • Fixed a Win2PDF Pro licensing problem.
  • Added Watch Folder feature to Win2PDF Pro TSE.
  • Added XPS Viewer support to the Win2PDF Desktop app.
  • Added new WATCHCONVERT command line to automatically convert files placed in a specified folder.
  • Added new Batch-Convert feature and BATCHCONVERT command line to Win2PDF Pro.
  • Added new Auto-rename feature.
  • Fixed a problem that could cause Win2PDF to freeze when printing.
  • Added support for HTML2PDF and XPS2PDF command lines.
  • Added "Web Page To PDF" support.
  • Fixed a problem enabling the "Always append" option from the Win2PDF Desktop "Configure Win2PDF Auto-Name" window.
  • Fixed a problem with "Delete after sending" when using the Win2PDF Desktop SMTP mailer.
  • Added support for SIGN command line to sing a PDF using a digital certificate.
  • Added support for SPLITPAGESAFTERSEARCH command line to split pages based on a PDF search fields.
  • Fixed a paper size problem in IMAGEPDF command line.
  • Reduced file sizes when using the JPG2PDF command line.
  • Fixed a problem printing a landscape PDF to a paper printer from the Win2PDF Desktop App.
  • Added support for command line JPG2PDF, PNG2PDF, BMP2PDF, GIF2PDF, and Image2PDF.
  • Fixed extract and delete page range problem.
  • Added support for the Thunderbird email client.
  • Added Send Mail feature to Win2PDF Desktop
  • Added TIFF2PDF and IMAGEPDF command line.
  • Added support for the "pagecount" command line option to return the number of pages in a PDF (https://www.win2pdf.com/doc/command-line-pdf-page-count.html)
  • Added support for page range in PDF2TIFF command line.
  • Fixed a problem with the scaling feature.
  • Removed support for Google Cloud Print.  Google has deprecated Cloud Print and will turn off the service in December 2020.
  • Added the ability to save directly as TXT.
  • Added support for setting email fields based on content based naming.
  • Add support for up to 3 different content based naming search words.Added "Split Pages", Export, and visual content based naming field definition features to Win2PDF Desktop.
  • Added support for allowing links in watermarks, and only applying watermarks to the first or last pages.
  • Added support for content based file naming
  • Added support for configuring the Win2PDF file save name.
  • Added support for Google Cloud Print as a print destination for the "Print File" option (requires Google Chrome).
  • Added "Post Action Nowait" and "Default Post Action Nowait" registry settings to launch an executable after PDF creation without waiting for the application to complete.
  • Added "%PDFIncrement%" variable to the Auto-name feature (requires "User Defined" setting).
  • Added configurable retries if a file is in use.
  • Added feature to Win2PDF Desktop to extract text from a PDF
  • Added %PDFMinute5%, %PDFMinute10%, %PDFMinute15%, and %PDFMinute30% variables to the auto-name feature to allow always-append to append within the given minute interval.
  • Added support for 256 bit encryption for Win2PDF Pro
  • Added JPEG2000 compression for color images
  • Improved text quality for PDF Image Only (monochrome)
  • Fixed problems password protecting or applying watermarks in Windows 10 build 1803
]]> <![CDATA[Win2PDF status for Log4j remote code execution (CVE-2021-44228)]]> Question:

The Apache Software Foundation has released a security advisory to address a remote code execution vulnerability (CVE-2021-44228) affecting Log4j versions 2.0-beta9 to 2.14.1. A remote attacker could exploit this vulnerability to take control of an affected system. Log4j is an open-source, Java-based logging utility widely used by enterprise applications and cloud services.

Does win2PDF use this software? 

Answer:

Win2PDF does not use Java or Log4j. It is not vulnerable to CVE-2021-44228.

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