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Knowledgebase : Installation
Problem: I'm receiving an "AddMonitor error 1805" and an "AddPrinter Error 1797" when attempting to install Win2PDF. Solution: These errors can occur when attempting to install an older version of Win2PDF on newer versions of Windows. The latest version...
Problem:I'm receiving an "Incorrect command line parameters" error dialog when installing Win2PDF on Windows Server 2003. Solution:Make sure Windows Installer 3.1 is installed.  This can be downloaded from the following page:http://support.micr...
Question:When entering my license code, I'm getting an error message stating "Please enter an integer." Answer: If you download and install Win2PDF 3.5, it will allow you to enter your license code. You can download Win2PDF 3.5 from the followin...
Problem:Can Win2PDF be installed on a computer that already has Adobe Acrobat Professional installed?  Will Win2PDF conflict with the PDF creation capabilities of Adobe Acrobat Professional? Solution:Win2PDF will not conflict with the full version of Ad...
Problem:I'm receiving an "AddMonitor Error 5" dialog when installing Win2PDF.Solution:This can be caused by a local security policy configuration under "Control Panel -> Administrative Tools -> Local Security Policy".  Under &qu...
Problem: When installing Win2PDF on Windows XP I get the error message "AddPrinter error 126". Solution: Detailed instructions for resolving this error are at: http://www.win2pdf.com/doc/addprinter126error.htm [1] Links: ------ [1] http://www.win2pdf.co...
Problem: When installing Win2PDF I am getting the message AddMonitor error 1722. Solution: This usually occurs when the print spooler is not running. You can start the spooler from an command prompt by typing "NET START SPOOLER", or by opening the "Cont...
Problem: I'm getting an AddPrinter error 1930 when trying to install Win2PDF. Solution: If you download and install the latest version of Win2PDF [1], it should resolve this problem. If you need to use a previous version of Win2PDF, the full text of the e...
Problem: I receive the following message "AddPrinterDriver Error 997" when I try to install the software. Solution: This error can sometimes occur when you enable the "Win2PDF Font Helper" add-on when you run the Win2PDF setup program. If you run the Win...
Question:Are administrator privileges required at the client to connect to a shared Win2PDF printer? Answer: Administrative privileges are not required to install a shared printer on Windows XP, but administrative privileges are required in Windows Vist...
Problem:Is it possible to change the default Win2PDF printer settings such as paper size for a large number of users from a script? Solution:The following knowledgebase article from Microsoft describes a command line tool for modifying printer settings:...
The Win2PDF activation process uses an internet connection to authenticate the license. If your PC does not have an internet connection, or if you have a firewall blocking access to the server, this message will occur. Can you try to temporarily disabl...
QUESTION: Does Win2PDF work with the Microsoft Surface tablet? ANSWER: Win2PDF works with any Surface model that runs full Windows, but not models that run Windows RT. It works with the Surface Pro 1, the Surface Pro 2, and all models of the Surface 3. ...
Problem:When installing the Win2PDF Font Helper add-on on Windows Vista, I'm receiving the following error:   Operation could not be completed (error 0x00000bc8). Unable to find a core driver package that is required by the printer driver package.Soluti...
Question:I am receiving the error 0x00000705 while installing Win2PDF. Answer:A component used by Win2PDF appears to be missing from your PC. Please follow these instructions to install the shared "Microsoft XPS Document Writer" component: ...
Problem:I'm receiving the following error when installing Win2PDF: missing file C:\Windows\system32\spool\w32x86\3\mxdwdrv.dll error 2. Solution:If you install the free Microsoft "XPS Essentials Pack" and then reinstall Win2PDF, it should resol...
QUESTION: How can I remove an copy of the Win2PDF printer. ANSWER: From the "Devices and Printers" folder, right click the copy of Win2PDF that you would like to remove and select "Delete" or "Delete print queue" depending on your version of Windows...
Question: How do I enter the Win2PDF license code on Windows 8? Solution: The following page describes how to enter your license code on Windows 8: http://www.win2pdf.com/doc/license-windows-8-pdf-printer.htm
Problem: I installed Win2PDF, but I can't figure out how to use the software. When I run the Win2PDF program from the start menu, it only allows me to enter a license key. Solution: The Win2PDF software shows up as a printer in other applications, so you...
Question: How do I update Win2PDF if it is deployed using Windows printer sharing? Solution: A pre-registered setup program is required when using Windows printer sharing with Win2PDF.  You need to obtain an updated version of the pre-registered setup p...
Problem: Is it possible to install multiple instances of the Win2PDF printer? Solution: For Win2PDF 3.20 and above, you can add an instance of the Win2PDF printer by executing the "win2pdf.exe" application in the printer drivers folder with a "-addins...
Problem:How do I change the install path for Win2PDF? Solution:Win2PDF is a printer driver, so it must be installed to the standard Windows location for printer drivers.  There is no way to change the install path because Win2PDF wouldn't work if we le...
Question:Is Win2PDF compatible with Windows 7? Answer:Our most recent release -- Win2PDF 7 -- officially supports Windows 7.   Win2PDF 7 adds support for additional file save formats and offers full compatibility with Windows 7. Pricing information on u...
Problem: After upgrading Win2PDF, the "Enter Win2PDF License" dialog does not display the customer name or license code although it displays "This Product is Registered." Solution: This is a known problem when upgrading from some previous versions of ...
Problem: How do I move Win2PDF to a new computer? Solution: 1. Record the Win2PDF license code on your old computer by opening "ENTER WIN2PDF LICENSE" from the "START MENU->ALL PROGRAMS->WIN2PDF". 2. Download and install Win2PDF on your new computer....
Problem: Do you provide an MSI install so that we could remotely install Win2PDF to desktops using SMS? Solution: Dane Prairie Systems can create a pre-registered version of Win2PDF for quantities over 50 so that you don't have to enter a registration co...
Problem:Does Win2PDF support print clustering?  Is Win2PDF print cluster aware? Solution:Windows print clustering uses a different install method that is not supported by the standard Win2PDF setup program.  Contact support@win2pdf.com for instruction...
Win2PDF 7 uses a component of the Microsoft XPS Document Writer. If the Microsoft XPS Document Writer is damaged or missing, it will cause problems with the Win2PDF installation. Reinstalling the Microsoft XPS Document Writer usually resolves these issues...
Win2PDF 7 uses a component of the Microsoft XPS Document Writer. If the Microsoft XPS Document Writer is damaged or missing, it will cause problems with the Win2PDF installation. Reinstalling the Microsoft XPS Document Writer usually resolves these issues...
Problem:How can I remove "print" permissions from the "everyone" group for the Win2PDF printer from a Windows script? Solution:The open source "SetACL" project has the ability to set the permissions for a printer, and can b...
Problem: Can Win2PDF be installed as a shared network printer? Solution:Win2PDF supports printer sharing, but each client PC connecting to the shared Win2PDF printer needs a separate Win2PDF license.  For orders of 50 or more licenses we can provide a ...
Problem: I purchased and successfully registered Win2PDF, but I still get the evaluation version trailer page. When I try to go through the register process again, I get popup that shows the license information with registration number. Solution: If t...
Problem:I'm receiving one of the following errors when trying to install Win2PDF on Windows XP or Windows Server 2003:"Unable to download additional files""Error sending request." "The server name or address could not be resolve...
Problem:We use SMS to attempt to keep track of version and licensing company wide. What file should I set my query criteria to look for when varifying the existance of Win2PDF on workstations? Solution:The best file to check is WIN2PDF.DLL in the follow...
Problem: When I try to enter the Win2PDF registration code on Windows Server 2003 with Service Pack 1, the program crashes. Solution: This problem is caused by a feature called "Data Execution Prevention" or DEP which is available on some processors run...
Question:Do you have an installation of Win2PDF that can be shared to users running different versions of Windows using the "Additional Drivers..." dialog? Answer:We do not recommend using Win2PDF in a printer sharing environment that includes b...
Problem:I bought Win2PDF Pro, but can only see downloadable upates for the non-Pro edition. How do I get updates for the Pro edition? Solution:The Win2PDF Pro service pack can be downloaded at: http://www.win2pdf.com/download/w2pdfprosp.exeThis service p...
Problem:When I run the Win2PDF setup program, it tells me that it requires Windows NT.  Solution:This error message means that you are running the Win2PDF setup program on Windows 98 or Windows Me, and Win2PDF does not support these operating systems.
Problem: What Windows security permissions are required to use Win2PDF? Solution: Win2PDF requires administrator privileges to install, and user level privileges to create PDF files. Users must have "print" privileges to the Win2PDF printer, and must hav...
Question: Does Win2PDF support Windows Vista? Answer: Yes, Win2PDF 3.30 and above fully supports all versions of Windows Vista (Home, Business, Enterprise, and Ultimate).
Problem:Is Win2PDF compatible with Windows XP Service Pack 2? Solution:Yes, Win2PDF installs and works correctly with Windows XP SP2.

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