<![CDATA[Win2PDF Helpdesk]]> <![CDATA[AddMonitor Error 1805]]> Problem:
I'm receiving an "AddMonitor error 1805" and an "AddPrinter Error 1797" when attempting to install Win2PDF.

Solution:
These errors can occur when installing Win2PDF on a Windows 11 computer running on an ARM processor.  Win2PDF does not yet support Windows for ARM processors.

These errors can also occur when attempting to install an older version of Win2PDF on newer versions of Windows. The latest version of Win2PDF fully supports Windows for x86 and x64 processors, and updating Win2PDF will resolve the problem.
]]> <![CDATA["Incorrect command line parameters" error when installing Win2PDF]]> I'm receiving an "Incorrect command line parameters" error dialog when installing Win2PDF on Windows Server 2003.

Solution:
Make sure Windows Installer 3.1 is installed.  This can be downloaded from the following page:
]]> <![CDATA["Please enter an integer" error when attempting to enter license ...]]> When entering my license code, I'm getting an error message stating "Please enter an integer."

Answer:
If you download and install Win2PDF 3.5, it will allow you to enter your license code. You can download Win2PDF 3.5 from the following page:

http://www.win2pdf.com/support/updates.htm

]]> <![CDATA[Acrobat coexistence]]> Problem:
Can Win2PDF be installed on a computer that already has Adobe Acrobat Professional installed?  Will Win2PDF conflict with the PDF creation capabilities of Adobe Acrobat Professional?
 
Solution:
Win2PDF will not conflict with the full version of Adobe Acrobat Professional.  You can have both installed at the same time.
]]> <![CDATA[AddMonitor Error 5]]> Problem:
I'm receiving an "AddMonitor Error 5" dialog when installing Win2PDF.
 
Solution:
 
This can be caused by a local security policy configuration under "Control Panel -> Administrative Tools -> Local Security Policy".  Under "Local Policies -> Security Options", disable the "Devices: Prevent users from installing printer drivers" policy.  After this policy is disabled, the Win2PDF setup should run successfully.

On Windows 11, This can also be caused by "Windows protected print mode". To disable this feature, perform the following steps:
  1. Open Settings: Click the Start button and select the Settings icon (gear icon). 
     
  2. Navigate to Printers & scanners: Go to "Bluetooth & devices" and then select "Printers & scanners". 
     
  3. Locate Printer preferences: Scroll down to find the "Printer preferences" section.  
  1. Turn off Windows Protected Print Mode: Under this section, you should see "Windows protected print mode". Select the "Turn Off" button.  
  1. Confirm the action: A confirmation window will appear. Click "Yes" to disable the mode. 
 
]]> <![CDATA[AddPrinter Error 126]]> Problem:
When installing Win2PDF on Windows XP I get the error message "AddPrinter error 126".
Solution:
Detailed instructions for resolving this error are at:
]]> <![CDATA[AddPrinter Error 1722]]> Problem:
When installing Win2PDF I am getting the message AddMonitor error 1722.
 
Solution:
This usually occurs when the print spooler is not running.  You can start the spooler from an command prompt by typing "net start spooler", or by opening the "Control Panel -> Administrative Tools -> Services" applet and starting the "Print Spooler" service.
]]> <![CDATA[AddPrinter Error 1930]]> Problem:
I'm getting an AddPrinter error 1930 when trying to install Win2PDF.
Solution:
If you download and install the latest version of Win2PDF, it should resolve this problem.
If you need to use a previous version of Win2PDF, the full text of the error is The printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers.  There is a Windows XP policy that is blocking Win2PDF from installing.  You need to change the Windows XP policy to allow Windows NT 4.0 drivers.  This is configurable in the "Control Panel->Administrative Tools->Local Security Policy".
If this error is occurring on Windows .NET Server, it is caused by a new feature called "Kernel Mode Driver Blocking" that is enabled by default. This prevents the Win2PDF driver from loading. If you disable this feature, it should allow Win2PDF to install. You can find information on enabling this feature by searching for "Kernel Mode Driver Blocking" in the Windows .NET Server Help.
]]> <![CDATA[AddPrinterDriver Error 997]]> I receive the following message "AddPrinterDriver Error 997" when I try to install the software.

Solution:
This error can sometimes occur when you enable the "Win2PDF Font Helper" add-on when you run the Win2PDF setup program. If you run the Win2PDF setup again and this time don't check the option for the "Win2PDF Font Helper" add-on, the setup should complete successfully.

If you need to create PDF files with embedded fonts, you can download and install the Win2PDF Font Helper add-on separately after Win2PDF is installed. The stand-alone Win2PDF Font Helper add-on download is available at the following page:

http://helpdesk.win2pdf.com/index.php?/Knowledgebase/Article/View/185/15/win2pdf-font-helper-122


]]> <![CDATA[Administrator privileges and printer sharing deployment]]> Are administrator privileges required at the client to connect to a shared Win2PDF printer?

Answer:
Administrative privileges are not required to install a shared printer on Windows XP, but administrative privileges are required in Windows Vista. You can disable the administrator requirement on Windows Vista by configuring a group policy setting as described in the following article:

http://technet.microsoft.com/en-us/library/cc753269.aspx

]]> <![CDATA[Changing printer settings from a script]]> Problem:
Is it possible to change the default Win2PDF printer settings such as paper size for a large number of users from a script?

Solution:
The following knowledgebase article from Microsoft describes a command line tool for modifying printer settings:
http://support.microsoft.com/kb/189105
 
If you type the following command, it will save the current printer settings for the Win2PDF printer to a file named "file.dat":
rundll32 printui.dll,PrintUIEntry /Ss /n "Win2PDF" /a "file.dat" u
You can restore the settings using the following command:
rundll32 printui.dll,PrintUIEntry /Sr /n "Win2PDF" /a "file.dat" u
After you have changed the Win2PDF printer settings to the desired settings, you can use these commands to save the settings to a file and then write a script to restore the saved printer settings for other users.
]]> <![CDATA[Check that XPS Document Writer is enabled on Windows 11]]> Win2PDF uses a component of the operating system named "Microsoft XPS Document Writer".  If the Microsoft XPS Document Writer is not enabled or missing, it will cause problems with the Win2PDF installation.  Make sure it is enabled by doing the following:

1.  Press the "Window+R" keys simultaneously to bring up the Run program prompt

2.  When you see the Run program prompt, type in "optionalfeatures"

3.  Scroll to "Microsoft XPS Document Writer" and check this box.

4.  Click OK

Now, try re-installing Win2PDF again.  

]]> <![CDATA[Disable firewall for online activation]]> The Win2PDF activation process uses an internet connection to authenticate the license. If your PC does not have an internet connection, or if you have a firewall blocking access to the server, this message will occur.

Can you try to temporarily disable the firewall to complete the activation? If not, then we'll need to create a small offline activation program that you can use to license the software.

Let me know if you need this offline activation program. Thank you.

Brian Lebakken

]]> <![CDATA[Does Win2PDF work with the Microsoft Surface?]]> Question:
Does Win2PDF work with the Microsoft Surface tablet?

Answer:
Win2PDF works with any Surface model that runs full Windows, but not models that run Windows RT. It works with the Surface Pro 1, the Surface Pro 2, and all models of the Surface 3.

]]> <![CDATA[Error "Operation could not be completed (error 0x00000bc8)" durin...]]> Problem:

When installing the Win2PDF Font Helper add-on on Windows Vista, I'm receiving the following error:

   Operation could not be completed (error 0x00000bc8). Unable to find a core driver package that is required by the printer driver package.

Solution:

This error can occur on Windows Vista when the driver cache is corrupted. The cache is a file called INFCACHE.1 and is located in the folder pointed to by the registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DevicePath

Normally the location is C:\Windows\inf. You can try to delete the INFCACHE.1 file in this folder and run the setup program again.

]]> <![CDATA[Error 0x00000705 during installation]]> I am receiving the error 0x00000705 while installing Win2PDF.

Answer:
A component used by Win2PDF appears to be missing from your PC. Please follow these instructions to install the shared "Microsoft XPS Document Writer" component:

To reinstall the Microsoft XPS Document Writer on Windows XP, download and install the free "XPS Essentials Pack" from the following page:

http://www.microsoft.com/downloads/details.aspx?FamilyId=B8DCFFDD-E3A5-44CC-8021-7649FD37FFEE&displaylang=en

To reinstall the Microsoft XPS Document Writer on Windows 7, first delete the "XPS Document Writer" icon from the "Printers and Faxes" section of the "Devices and Printers" folder. Next, choose "Add a printer", and select the following options:
"Add a local printer"
"Use an existing port" -> "XPSPort"
Manufacturer: "Microsoft", Printers: "Microsoft XPS Document Writer"
"Replace the current driver"
Printer name: "Microsoft XPS Document Writer"

To reinstall the Microsoft XPS Document Writer on Server 2008, execute the following command:
dism /online /enable-feature /featurename:Printing-XPSServices-Features

After reinsalling the "Microsoft XPS Document Writer", re-run the Win2PDF setup program. Let me know if this doesn't resolve the problem.
]]> <![CDATA[Error: missing file mxdwdrv.dll when installing Win2PDF]]> I'm receiving the following error when installing Win2PDF:
missing file C:\Windows\system32\spool\w32x86\3\mxdwdrv.dll error 2.

Solution:
If you install the free Microsoft "XPS Essentials Pack" and then reinstall Win2PDF, it should resolve this error. You can download the "XPS Essentials Pack" from the following page:

http://www.microsoft.com/downloads/details.aspx?FamilyId=B8DCFFDD-E3A5-44CC-8021-7649FD37FFEE&displaylang=en

To reinstall the Microsoft XPS Document Writer on Windows 7:
Frst delete the "XPS Document Writer" icon from the "Printers and Faxes" section of the "Devices and Printers" folder if it exists. Next, choose "Add a printer", and select the following options:
"Add a local printer"
"Use an existing port" -> "XPSPort"
Manufacturer: "Microsoft", Printers: "Microsoft XPS Document Writer"
"Replace the current driver"
Printer name: "Microsoft XPS Document Writer"
Then reinstall Win2PDF 7
]]> <![CDATA[How do I delete a copy of the Win2PDF printer?]]> Question:

How can I remove an copy of the Win2PDF printer.

 

Answer:

From the "Devices and Printers" folder, right click the copy of Win2PDF that you would like to remove and select "Delete" or "Delete print queue" depending on your version of Windows.

You can also delete an instance from the command line by executing the following:

rundll32 printui.dll,PrintUIEntry /dl "name-of-Win2PDF-printer" /q



]]> <![CDATA[How do I enter the license code on Windows 8?]]> How do I enter the Win2PDF license code on Windows 8?

Solution:
The following page describes how to enter your license code on Windows 8:

http://www.win2pdf.com/doc/license-windows-8-pdf-printer.htm

]]> <![CDATA[How do I use Win2PDF after installing?]]> Problem:
I installed Win2PDF, but I can't figure out how to use the software.  When I run the Win2PDF program from the start menu, it only allows me to enter a license key.

Solution:
The Win2PDF software shows up as a printer in other applications, so you don't launch it directly from the start menu. To use Win2PDF, open a document that you want to convert to a PDF file, select "Print" from the application, and then choose the Win2PDF printer. The Win2PDF software will display a file save dialog allowing to you choose the name of the PDF file.

The start menu program is only used to enter a license key after you have purchased Win2PDF.

]]> <![CDATA[How to update Win2PDF deployed through printer sharing]]> How do I update Win2PDF if it is deployed using Windows printer sharing?

Solution:
A pre-registered setup program is required when using Windows printer sharing with Win2PDF.  You need to obtain an updated version of the pre-registered setup program by contacting our support department, and then you should run the pre-registered setup program on the print server to update Win2PDF.  Client computers that connect to the print server should automatically detect the updated driver and install the updates. You can force an update on a client by deleting the shared printer instance, deleting the "win2pdf*.*" files from the \windows\system32 folders and subfolders, and then reconnecting to the shared printer.

There here are known problems with some versions of Windows that can prevent the upgrade from succeeding. The following knowledgebase article from Microsoft describes updated that fix the printer sharing upgrade problems:

http://support.microsoft.com/kb/320914

]]> <![CDATA[Install multiple instances of Win2PDF]]> Problem:
Is it possible to install multiple instances of the Win2PDF printer?
 
Solution:
Yes, see the following documentation:
]]> <![CDATA[Install Path]]> Problem:
How do I change the install path for Win2PDF?
 
Solution:
Win2PDF is a printer driver, so it must be installed to the standard Windows location for printer drivers.  There is no way to change the install path because Win2PDF wouldn't work if we let you install it to a different location.
]]> <![CDATA[Is Win2PDF compatible with Windows 7?]]> Is Win2PDF compatible with Windows 7?

Answer:
Our most recent release -- Win2PDF 7 -- officially supports Windows 7.   Win2PDF 7 adds support for additional file save formats and offers full compatibility with Windows 7. Pricing information on upgrading to Win2PDF 7 is listed on our updates page at : http://www.win2pdf.com/support/updates.htm
]]> <![CDATA[License information missing after upgrade]]> Problem:
After upgrading Win2PDF, the "Enter Win2PDF License" dialog does not display the customer name or license code although it displays "This Product is Registered."
 
Solution:
This is a known problem when upgrading from some previous versions of Win2PDF.  The problem does not affect the operation of Win2PDF, and is safe to ignore.
]]> <![CDATA[Move Win2PDF to a new computer]]> Problem:
How do I move Win2PDF to a new computer?
 
Solution:
1. Record the Win2PDF license code on your old computer by opening "Enter Win2PDF License" from the "Start Menu->All Programs->Win2PDF".
2. Download and install Win2PDF on your new computer.  If you purchased Win2PDF after October 2009, you can download the latest version from:
http://www.win2pdf.com/download/download.htm
If you purchased Win2PDF before October 2009, you can download Win2PDF 3.5 from:
3. Enter the license code on the new computer:
4. Uninstall Win2PDF from the old computer "Start Menu->All Programs->Win2PDF->Uninstall Win2PDF"
 
If you need help finding your order or license information you can submit an support ticket and we can look it up for you.
 
]]> <![CDATA[MSI installation]]> Problem:
Do you provide an MSI install so that we could remotely install Win2PDF to desktops using SMS?
Solution:
Dane Prairie Systems can create a pre-registered version of Win2PDF for quantities over 50 so that you don't have to enter a registration code for each user.  Win2PDF can also be deployed without user intervention.  For more information on deployment, see the following page:
http://www.win2pdf.com/doc/deployingwin2pdf.htm
The pre-registered version can be supplied in either EXE or MSI format.  For more information, contact sales@win2pdf.com.
]]> <![CDATA[Print cluster support]]> Problem:
Does Win2PDF support print clustering?  Is Win2PDF print cluster aware?
 
Solution:
Windows print clustering uses a different install method that is not supported by the standard Win2PDF setup program.  Contact support@win2pdf.com for instructions on downloading a separate download package that is compatible with "Add Printer Wizard".
]]> <![CDATA[Reinstall XPS Document Writer on Windows 7]]> Win2PDF 7 uses a component of the Microsoft XPS Document Writer.  If the Microsoft XPS Document Writer is damaged or missing, it will cause problems with the Win2PDF installation.  Reinstalling the Microsoft XPS Document Writer usually resolves these issues.

To reinstall the Microsoft XPS Document Writer on Windows 7, first delete the "XPS Document Writer" icon from the "Printers and Faxes" section of the "Devices and Printers" folder if it exists. Next, choose "Add a printer", and select the following options:
"Add a local printer"
"Use an existing port" -> "XPSPort"
Manufacturer: "Microsoft", Printers: "Microsoft XPS Document Writer"
"Replace the current driver"
Printer name: "Microsoft XPS Document Writer"

]]> <![CDATA[Reinstall XPS Document Writer on Windows XP]]> Win2PDF 7 uses a component of the Microsoft XPS Document Writer.  If the Microsoft XPS Document Writer is damaged or missing, it will cause problems with the Win2PDF installation.  Reinstalling the Microsoft XPS Document Writer usually resolves these issues.

If you install the free Microsoft "XPS Essentials Pack", it will install the Microsoft XPS Document Writer on Windows XP. You can download the "XPS Essentials Pack" from the following page:

http://www.microsoft.com/downloads/details.aspx?FamilyId=B8DCFFDD-E3A5-44CC-8021-7649FD37FFEE&displaylang=en

]]> <![CDATA[Remove Win2PDF License]]> Question:
How to I remove a 30 day demo license to enter a purchased license?

Answer:
You can download and run the Win2DPF License Removal tool to remove the demo license:
https://get.win2pdf.com/custom/win2pdflicenseremoval.exe

]]> <![CDATA[Setting Windows print permissions]]> Problem:
How can I remove "print" permissions from the "everyone" group for the Win2PDF printer from a Windows script?

Solution:
The open source "SetACL" project has the ability to set the permissions for a printer, and can be called from a Windows script.
The following SetACL command line will remove print permissions from the Win2PDF on server "server1":
SetACL.exe -on "\\server1\Win2PDF" -ot prn -actn ace -ace "n:everyone;p:print;m:revoke"
]]> <![CDATA[Sharing the Win2PDF printer]]> Problem:
Can Win2PDF be installed as a shared network printer?

Solution:
Win2PDF supports printer sharing, but each client PC connecting to the shared Win2PDF printer needs a separate Win2PDF license.  For orders of 50 or more licenses we can provide a "pre-registered" Win2PDF setup program that will automatically enter the Win2PDF license on the client PC when it connects to the shared printer.  For more information on licensing in a printer sharing environment, contact sales@win2pdf.com.
]]> <![CDATA[Silent uninstall]]> Problem:
Is there a way to silently uninstall Win2PDF?
 
Solution:
You can execute the uninstall program with a "/SILENT" command line parameter to suppress the uninstall dialogs.  The uninstall program for Win2PDF is at the following location on 64 bit editions of Windows:
\Windows\SysWOW64\spool\drivers\x64\3\Win2PDF\unins000.exe
 
The uninstall program for Win2PDF is at the following location for 32 bit editions of Windows:
\WINDOWS\system32\spool\drivers\w32x86\3\Win2PDF\unins000.exe

]]> <![CDATA[Trailer page not removed]]> Problem:
I purchased and successfully registered Win2PDF, but I still get the evaluation version trailer page. When I try to go through the register process again, I get popup that shows the license information with registration number.
 
Solution:
If the Win2PDF printer has been renamed, the trailer page may not be removed.  To fix the problem, uninstall Win2PDF by running "Uninstall Win2PDF" from "Start->Programs->Win2PDF", reinstall Win2PDF, and enter the registration code without renaming the printer.  You may rename the Win2PDF printer after the registration code has been entered.
 
If the Win2PDF printer has not been renamed, open the "Enter Win2PDF License" dialog from "Start->Programs->Win2PDF".  This will attempt to reset the license information and remove the trailer page.
]]> <![CDATA[Unable to download additional files during install]]> Problem:

I'm receiving one of the following errors when trying to install Win2PDF on Windows XP or Windows Server 2003:
"Unable to download additional files"
"Error sending request." 
"The server name or address could not be resolved."
 
Solution:
If you download the full setup program from the following link, it won't require access to the internet to download additional files:
 
 
 
]]> <![CDATA[Using SMS to manage licenses]]> Problem:
We use SMS to attempt to keep track of version and licensing company wide. What file should I set my query criteria to look for when varifying the existance of Win2PDF on workstations?
 
Solution:
The best file to check is WIN2PDF.DLL in the following location:
%systemroot%\\system32\\spool\\drivers\\W32X86\\3
 
For versions of Win2PDF previous to 2.50 or for current versions of Win2PDF on Windows NT 4.0, the WIN2PDF.DLL file is located in:
%systemroot%\\system32\\spool\\drivers\\W32X86\\2
 
The version information on the file is not accurate, but the current version of Win2PDF is stored in the registry at:
 
HKEY_LOCAL_MACHINE\\SOFTWARE\\Dane Prairie Systems\\Win2PDF
 
or
 
HKEY_LOCAL_MACHINE\\SOFTWARE\\Dane Prairie Systems\\Win2PDF Pro
 
depending on whether Win2PDF or Win2PDF Pro is installed.  The registry value is named "version", and is the version multiplied by 100.  For example, if Win2PDF 2.85 is installed the "version" value in the registry is "285".
 
]]> <![CDATA[Win2Image not installed]]> Win2Image requires the Windows .NET framework 4.7.2 to be installed and it can be downloaded from the following link:

https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net472-web-installer

 

If you install that first then rerun the Win2PDF setup program, both Win2PDF and Win2Image should appear in your printers list.

]]> <![CDATA[Win2PDF crashes when attempting to enter registration code]]> Problem:
When I try to enter the Win2PDF registration code on Windows Server 2003 with Service Pack 1, the program crashes.
 
Solution:
This problem is caused by a feature called "Data Execution Prevention" or DEP which is available on some processors running Windows Server 2003 with Service Pack 1.  If you disable DEP for Win2PDF.EXE, it will fix the problem.  You can disable DEP for a specific program in the "Control Panel ->System -> Advanced" tab under "Performance Settings ->Data Execution Prevention".
The latest version of Win2PDF also fixes the problem.
]]> <![CDATA[Win2PDF Pro Updates]]> Problem:
I bought Win2PDF Pro, but can only see downloadable upates for the non-Pro edition. How do I get updates for the Pro edition?
 
Solution:
This service pack will only work if a previous version of Win2PDF Pro is installed and licensed.
]]> <![CDATA[Win2PDF uninstall options]]> Question:
Does the Win2PDF installer have an uninstall command line option?

Answer:
The Win2PDF installer does not have an uninstall option, but there is a separate uninstaller named unins000.exe located at one of the following locations depending on whether the version of Windows is 32 bit or 64 bit:
C:\Windows\SysWOW64\spool\drivers\x64\3\Win2PDF
C:\Windows\System32\spool\drivers\w32x86\3\Win2PDF

The "/SILENT", "/VERYSILENT", and "/NORESTART" command line options work with the uninstaller:
https://www.win2pdf.com/doc/deploy-win2pdf.html

]]> <![CDATA[Windows 98/Me]]> Problem:
When I run the Win2PDF setup program, it tells me that it requires Windows NT.
 
Solution:
This error message means that you are running the Win2PDF setup program on Windows 98 or Windows Me, and Win2PDF does not support these operating systems.
]]> <![CDATA[Windows security permissions requirements]]> Problem:
What Windows security permissions are required to use Win2PDF?

Solution:
Win2PDF requires administrator privileges to install, and user level privileges to create PDF files. Users must have "print" privileges to the Win2PDF printer, and must have write access to the destination folder used to save the PDF file. Users must also have write access to the Windows temp folder, and the temp folder cannot reside on a network drive.

You can define a separate temp folder for Win2PDF by adding an environment variable named "WIN2PDFTEMP" that is set to the full path of a folder on the local server drive.  The "Win2PDF Admin Utility" available at the following page can set the "WIN2PDFTEMP" environment variable:

Win2PDF also accesses parts of the registry to save the last used folder name and other settings. The areas of the registry that it references are:
HKEY_CURRENT_USER\\Software\\Dane Prairie Systems\\*
HKEY_LOCAL_MACHINE\\SOFTWARE\\Dane Prairie Systems\\*
HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Print\\Printers\\Win2PDF\\*

You should be able to create PDF files without write access to these sections of the registry, but the last used settings will not be restored the next time Win2PDF is used.
 
Win2PDF also requires read access to a file named "1WAY.INI" in the Windows folder for licensing purposes.
]]> <![CDATA[Windows Vista]]> Does Win2PDF support Windows Vista?

Answer:
Yes, Win2PDF 3.30 and above fully supports all versions of Windows Vista (Home, Business, Enterprise, and Ultimate).
]]> <![CDATA[Windows XP Service Pack 2 compatibility]]> Problem:
Is Win2PDF compatible with Windows XP Service Pack 2?
 
Solution:
Yes, Win2PDF installs and works correctly with Windows XP SP2.
]]>